Dunkin'

Reviews

• LQ

  Ludwing Quiroga

  Mar 4, 2026
  5.0
  Delicioso café, ricas dona y muy buena atención.
• VM

  Verónica Velásquez M.

  Feb 16, 2026
  1.0
  I would like to report a very unpleasant experience that occurred at the Dunkin’ Donuts location in Miami Shores (9545 NE 2nd Ave) today at approximately 6:15 p.m. At the time of my visit, the two employees were arguing with each other and yelling in front of customers, creating a very uncomfortable environment. The employee who assisted us was extremely inattentive; he barely listened to our order and, as a result, gave us the wrong drinks. Additionally, I had to personally ask him to heat our donut, something that should normally be offered as part of the service. The most serious issue happened when I calmly expressed that I was unhappy with the service. After that, one of the employees came outside and yelled at my mother and me, calling us “trash.” This type of treatment is completely unacceptable and very disrespectful toward any customer. I would like this situation to be seriously reviewed, as no one should be treated this way in an establishment that represents your brand. I hope to receive a response and that the appropriate measures are taken to prevent other customers from having a similar experience.
• YB

  Yorbis Berrueta

  Feb 16, 2026
  1.0
  Don't go to this place, the service is terrible, especially from a woman named Naenae
• RL

  Rigoberto Lopez

  Feb 2, 2026
  1.0
  Been coming to Dunkin’ Donuts since 1987 And to this store ever since it got opened And I never got such a bad experience with customer service like the one I had with this couple of employees. The so called manager was yelling on the phone and barely paying attention to customers, while quite a few walked away cause his attitude He messed up my order, he gave my order to another person who didn’t even bought anything, therefore my order was missing items And my coffee was extremely sweet, when I only asked for one shot of Splenda And when I told him, that they were making errors because of their lack of attention, they were laughing at me and my wife, cursing at an elder couple like her and I And on top of that he told us no to come back to the store What a shame for someone that’s been a long time customer and only asking for not hospitality but at least for decent service…
• AR

  ALEJANDRO ROQUE

  Feb 2, 2026
  1.0
  Today, February 2, 2026, I visited Dunkin around 5:30 p.m. with the intention of enjoying a good coffee and other items. Unfortunately, my experience was not satisfactory due to the behavior of the individual who appeared to be the manager. At the time of my order, this person was speaking on a cell phone in a loud and inappropriate manner and was not paying attention to my order, which resulted in poor service and an incorrect order. I would like to highlight that Covoquer, who was also present, demonstrated a very pleasant, professional, and courteous attitude prior to this situation. I respectfully recommend that while employees are assisting customers, cell phone use be avoided, appropriate language be maintained, and full attention be given to customers. This would greatly contribute to providing better customer service. Thank you for your time and attention.

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