Dunkin'

Reviews

• EM

  Erica Mojica

  Apr 3, 2026
  1.0
  Worst staff today in a Good Friday 4/3/26 everyone’s is new also the manager they need training also no matters at all
• ED

  Elyse DePasquale

  Mar 27, 2026
  1.0
  All I can say is the heavy set, bald, short, manager or owner that’s there better get his stuff together. He’s Sending incorrect orders to his staff, and then going to hide in the back away from the customers while his staff suffers and has to basically redo everyone’s drinks. Then when you ask for the manager, he’s nowhere to be found and won’t come out the back. As an owner or manager, you should be supporting your staff, not making things harder for them. A despicable way to run a business.
• AS

  Alejandro Serrano

  Mar 26, 2026
  1.0
  Very disappointing experience. The staff had a negative attitude and the customer service was poor. Several items were unavailable, which was frustrating. Definitely needs improvement.
• LQ

  Ludwing Quiroga

  Mar 4, 2026
  5.0
  Delicioso café, ricas dona y muy buena atención.
• VM

  Verónica Velásquez M.

  Feb 16, 2026
  1.0
  I would like to report a very unpleasant experience that occurred at the Dunkin’ Donuts location in Miami Shores (9545 NE 2nd Ave) today at approximately 6:15 p.m. At the time of my visit, the two employees were arguing with each other and yelling in front of customers, creating a very uncomfortable environment. The employee who assisted us was extremely inattentive; he barely listened to our order and, as a result, gave us the wrong drinks. Additionally, I had to personally ask him to heat our donut, something that should normally be offered as part of the service. The most serious issue happened when I calmly expressed that I was unhappy with the service. After that, one of the employees came outside and yelled at my mother and me, calling us “trash.” This type of treatment is completely unacceptable and very disrespectful toward any customer. I would like this situation to be seriously reviewed, as no one should be treated this way in an establishment that represents your brand. I hope to receive a response and that the appropriate measures are taken to prevent other customers from having a similar experience.

Frequently Asked Questions About Dunkin'