Business Details
16495 N. W. 67th Avenue, Miami Lakes, FL
33014, United States
Certified by Pollo Tropical • Feb 08, 2026
(305) 821-3858
Certified by Pollo Tropical • Feb 08, 2026
https://locations.pollotropical.com/fl/miami-lakes/16495-n.-w.-67th-avenue
Certified by Pollo Tropical • Feb 08, 2026
About
Certified by Pollo Tropical • Feb 08, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 08, 2026
Hours
Certified by Pollo Tropical • Feb 08, 2026
Reviews
3.8
2,640 reviews
5 stars
1,348
4 stars
464
3 stars
248
2 stars
156
1 star
424
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported consistent issues with incorrect orders, particularly in the drive-thru.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and poor service.
Food Quality
While some customers enjoyed the food, others complained about portion sizes, food temperature, and overall quality.
Cleanliness
Several reviews highlighted cleanliness issues in the restaurant, including dirty restrooms and dining areas.
Value for Money
Customers expressed dissatisfaction with portion sizes relative to prices, feeling that they were not receiving good value.
- MNMario Nunes3 days ago5.0Great Service from Alejandra. Above and Beyond....not sure what this means but I have to mentioned uppon her request to help her 10010 I believe is the pollo tropical location...... Always support teenagers trying to do their best.. Thank you For your service Alejandra and also your team ...
- ZTZurilian TejedaFeb 1, 20261.0Superrr mal trabajo de la noche de hoy febrero 1, las dos que estaban tomando pedidos todoooo me lo despacharon mal, no Prestan Atencion a lo Que pides , una right la gordita y la de rallitos Poner atención a lo que están haciendo ok
- GMGold MaxJan 28, 20261.0Wow 🤔 This Pollo Tropical seriously takes me back to Lethal Weapon 2 back in the 80's. That classic drive-thru scene where Joe Pesci says, “They screw you in the drive-thru!” 🤣 And guess what? 40 years later… still true 🤷😏 Every. Single. Time. But hey—consistency is key 😂👏 Keep it up!
- LLLolaJan 14, 20265.0La cantidad que sirven es muy poca para mi gusto, el sabor no esta mal, antes el plato era mas grande y con mas cantidad de comida. No entiendo porque en vez de merar empeoramos.
- DRDillip RamnananJan 11, 20262.0This used to be such a good brand,its sad to see what they've become, the food isn't the same, restrooms always dirty,and the service keeps getting worse. I really hope they can make some much needed improvements and get back to the superior brand they used to be.
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Certified February 08, 2026Yext Knowledge Graph
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