Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,630 reviews
5 stars
1,342
4 stars
465
3 stars
246
2 stars
156
1 star
421
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked rice, dry chicken, and small portion sizes.
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and frequent order mistakes.
Cleanliness
Concerns raised about cleanliness in the dining area and food preparation, with reports of dirty tables and unsanitary practices.
Order Accuracy
Numerous complaints about incorrect orders and missing items, indicating a need for better attention to detail.
- ANAlcides Nunez1 day ago5.0The line moves fast. They do a good job friendly.
- DRDillip Ramnanan1 day ago2.0This used to be such a good brand,its sad to see what they've become, the food isn't the same, restrooms always dirty,and the service keeps getting worse. I really hope they can make some much needed improvements and get back to the superior brand they used to be.
- GSGriffith Swann4 days ago5.0Great place to eat
- GRGloria RuizDec 22, 20253.0Usually good but yesterday the black beans was all sauce, hardly any beans. It was take out. Also , the young lady taking orders outside talking extremely fast and mumbling. Irritating.
- JPjohns pulickalDec 17, 20255.0The staff and food are amazing
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Miami Lakes?
Pollo Tropical is open daily from 10:00 AM to midnight (12:00 AM).
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM. You can order online through their delivery website.
Where is Pollo Tropical located in Miami Lakes?
Pollo Tropical is located at 16495 N. W. 67th Avenue, Miami Lakes, FL 33014, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, featuring fresh 24-hour citrus marinated chicken and other traditional flavors.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and offers a children's menu along with high chairs and wheelchair accessible facilities.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, and also supports mobile NFC payments and debit cards.
Is outdoor seating available at Pollo Tropical?
Yes, Pollo Tropical has outdoor seating available for customers.
Are there other dining options near Pollo Tropical in Miami Lakes?
Yes, nearby dining options include El Pimiento Spanish Restaurant and Tapas Bar, Haagen-Dazs Ice Cream Shop, Vanilla Espresso French Bakery, Subway Sandwich Shop, Ken & Mike's Pizza Pasta & More, and Casavana Cuban Cuisine restaurant.
What nearby services can I visit before or after dining at Pollo Tropical?
Nearby services include Specialty Smiles Dentist, Selah Skin Studio, Indri Salons, Miami Lakes Branch Library, Miami Lakes Family Chiropractic, and Taylor Orthodontics.
Are there any nearby emergency or automotive services close to Pollo Tropical?
Yes, nearby emergency and automotive services include Miami Lakes Fire Station, MDFR Station 1, West Little River Auto Glass, All Premium Auto Glass, and Pineda Glass and Mirror.