Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,267 reviews
5 stars
975
4 stars
487
3 stars
291
2 stars
145
1 star
369
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and lack of responsiveness to complaints.
Food Quality
Mixed feedback on food quality, with some customers praising the freshness and flavor, while others reported issues like undercooked chicken and incorrect portion sizes.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect orders, leading to frustration and dissatisfaction.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.
Pricing
Customers expressed concerns about high prices relative to portion sizes and food quality, with some feeling that the value did not meet expectations.
- BMBob Mos6 days ago3.0I took my granddaughter there to get something to eat
- JFJose Luis Narváez ForeroNov 17, 20254.0Es un restaurante estandar y económico. Es una excelente opción si eres latino y quieres un almuerzo rico y que te deje feliz.... además sirven muy rapido.... recomendado
- NNNateNov 6, 20253.0Food is great as usual for Pollo Tropical. But men’s soap dispenser in bathroom was broken and they ran out of Cilantro garlic sauce at 12pm! Not sure how that happens
- LRLeyanis RodriguezOct 25, 20251.0Realize un pedido aqui y me lo mandaron incompleto una total falta de respeto la parte del pedido la faltante por la cual pague mas de 20 dolares y ellos mecdieron un credito de 6 dolares parece que acostumbran a eso no hagan pedidos x uber en este local porque seguro no les llegara completo.
- BGbladimir valencia garciaOct 25, 20251.0"They’re rude, they mock the customers, provide poor service, and it’s obvious they’re unhappy with their job. They underestimate clients—someone humble who works in construction—and think they can treat him however they want and make fun of him just because they speak better English. But with your English, you earn $100 a day, and with my limited English, I earn $500 to even $1,000."
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Miami Gardens?
Pollo Tropical is open daily from 10:00 AM to midnight, providing dinner and late-night food options.
Where is Pollo Tropical located in Miami Gardens?
Pollo Tropical is located at 19700 NW 27th Ave, Miami Gardens, FL 33056, USA.
What type of cuisine does Pollo Tropical offer?
Pollo Tropical offers creative takes on traditional Cuban dishes and foods from other parts of Latin America, featuring fresh, citrus-marinated chicken and flavorful sides like black beans and rice.
Does Pollo Tropical offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services, with convenient online ordering available.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts major credit and debit cards including American Express, Discover, MasterCard, and Visa. Mobile NFC payments are also supported.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families, offers a children's menu, has high chairs, and provides wheelchair accessible entrances, parking, seating, and restrooms.
Which nearby places can help me plan activities before or after dining at Pollo Tropical?
Nearby you can visit Stadium Liquors for drinks, shop at Simon's Sportswear for clothing, or get a haircut at Dapper Cut Salon. These places offer convenient options for shopping and services around your meal.
Are there other dining options near Pollo Tropical in Miami Gardens?
Yes, nearby dining options include Denny's for American breakfast and brunch, Golden Krust for Caribbean cuisine, and China Town II for Chinese and Asian dishes.
How can nearby transit or business locations help me when visiting Pollo Tropical?
If you need mobile services while visiting, Cricket Wireless stores nearby can assist. Enterprise Rent-A-Car is also nearby if you require transportation. These nearby businesses can support your visit to Pollo Tropical.
Does Pollo Tropical offer catering services for events in Miami Gardens?
Yes, Pollo Tropical offers catering services and can accommodate a variety of events with their fresh and flavorful Latin American dishes.