Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,277 reviews
5 stars
979
4 stars
489
3 stars
292
2 stars
146
1 star
371
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with the quality of the chicken, describing it as dry, overcooked, or lacking flavor.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful, leading to a negative dining experience.
Cleanliness
Several customers noted that the restaurant was not well-maintained, with dirty tables and unsanitary conditions reported.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, or inadequate portion sizes, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and enjoyed the food when it was prepared correctly.
- JLJenny Lynn LangDec 25, 20253.0Chicken was very dry. Great black and rice🦩
- SSSimoneDec 23, 20252.0Chicken be dry sometimes
- AMAnthony MossDec 23, 20255.0The polio Tropical on 27 Avenue and 79th street. MIAMI FLA. 33147.The place is not being kept clean , paper and food ON floor and table .
- NDN Holly- DNRDec 19, 20255.0Went there to pick up my birthday meal. I normally don't go to Pollo tropical because I don't know what any of the items are cuz I don't speak Spanish or I don't know what the items are.. I knew what this was. Chicken, rice and black beans. It was very good. The people were extremely nice to me and wish me happy birthday
- JHJames HicksDec 8, 20252.0For some reason, pull a tropical at certain locations have lost there flavor to the chicken. The way it used to be, this is one of the places
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Miami Gardens?
Pollo Tropical is open daily from 10:00 AM to midnight, providing dinner and late-night food options.
Where is Pollo Tropical located in Miami Gardens?
Pollo Tropical is located at 19700 NW 27th Ave, Miami Gardens, FL 33056, USA.
What type of cuisine does Pollo Tropical offer?
Pollo Tropical offers creative takes on traditional Cuban dishes and foods from other parts of Latin America, featuring fresh, citrus-marinated chicken and flavorful sides like black beans and rice.
Does Pollo Tropical offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services, with convenient online ordering available.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts major credit and debit cards including American Express, Discover, MasterCard, and Visa. Mobile NFC payments are also supported.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families, offers a children's menu, has high chairs, and provides wheelchair accessible entrances, parking, seating, and restrooms.
Which nearby places can help me plan activities before or after dining at Pollo Tropical?
Nearby you can visit Stadium Liquors for drinks, shop at Simon's Sportswear for clothing, or get a haircut at Dapper Cut Salon. These places offer convenient options for shopping and services around your meal.
Are there other dining options near Pollo Tropical in Miami Gardens?
Yes, nearby dining options include Denny's for American breakfast and brunch, Golden Krust for Caribbean cuisine, and China Town II for Chinese and Asian dishes.
How can nearby transit or business locations help me when visiting Pollo Tropical?
If you need mobile services while visiting, Cricket Wireless stores nearby can assist. Enterprise Rent-A-Car is also nearby if you require transportation. These nearby businesses can support your visit to Pollo Tropical.
Does Pollo Tropical offer catering services for events in Miami Gardens?
Yes, Pollo Tropical offers catering services and can accommodate a variety of events with their fresh and flavorful Latin American dishes.