Chipotle Miami Gardens & NW 27th Avenue is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and lack of professionalism.
Wait Times
Customers frequently reported long wait times for orders, both in-store and for pickups, often exceeding expected times.
Food Quality
Several customers complained about unsanitary conditions and incorrect orders, including missing items and poorly prepared food.
Portion Sizes
Many reviews noted that portion sizes were consistently smaller than expected, leading to dissatisfaction with value for money.
Cleanliness
The restaurant was often described as dirty, with unclean dining areas and food preparation spaces, raising health concerns.
PH
Parice Hunt
2 days ago
1.0
No drive thru. We waited in a pick up line without knowledge or and indication that it wasn't a drive thru.
OF
Oneil Forbes
Nov 14, 2025
1.0
Unsurprised to see the ratings of this chipotle so low. I just moved here for work and when taking my lunch break I visited this location. The young lady making my bowl barely put any chicken in my bowl and when I asked if I could get a little more without getting a double serving the poor lady said she couldn’t because her manager was right there. After asking her to point to which person on the food line was her manager, I politely asked the manager if I could get a slightly larger portion without it being double because that wasn’t even a single serving and the manager said no because a half scoop is a valid portion and she can’t do anything about it. This prompted me to leave the store with the bowl already half-made, forcing them to trash the bowl entirely. If this location had a well-educated staff they could have put a little more chicken on it and received the revenue from my sale but instead, they used up inventory to dissatisfy a customer causing me to walk away.No wonder there stock price is falling. I urge you all to do the same and not pay for a bowl that is not reasonable. Hopefully they change the way this place is run
MB
Mike Brown
Nov 2, 2025
1.0
. you have to wait 15 minutes past your schedule pickup time.and the food is cold customer service is very very poor. Store has a rush and the workers are preparing their lunch to take lunch break while you're waiting 15-20 minutes for your food while they there talking and preparing their food they could have made your food.. I'm done with Chipotle 8:10 pick up got my food at 8:35
JW
Jacob W
Oct 28, 2025
1.0
This Chipotle is a complete disgrace. Every single time I’ve placed an order, they screw it up. It’s not an accident anymore, it’s a pattern. They have a guy in the back who clearly doesn’t understand English and acts like customers are beneath him. His attitude is pure entitlement and resentment. You have to literally beg him to hand you your order, and even then, he gets it wrong.
When I pointed out missing items, he rolled his eyes, turned his back, and ignored me for nearly ten minutes pretending I wasn’t even there. When he finally decided to hand me what was missing, he did it with obvious contempt, throwing an insultingly small portion like he was trying to make a point. Then he turned around again without even looking at me, placing it down with visible disgust.
I went straight to the manager to complain, and that’s when things went from bad to absolutely unacceptable. I personally witnessed this employee go back to the prep area, look directly at my food, and deliberately contaminate it before sending out a replacement. I have proof of what I saw, and I will be forwarding it to both corporate and the local health department.
What’s happening at this location isn’t a one-off mistake. It’s a toxic, hostile, and unsanitary environment that clearly lacks supervision and standards. The entire place needs to be investigated immediately before more customers are disrespected, endangered, or worse.
I will be taking legal action and submitting all evidence to the proper authorities. Chipotle corporate needs to investigate this location before someone ends up sick or worse.
MV
marie vertus
Oct 26, 2025
1.0
This it the most horrible place to come to pick up orders as service worker. Doing Uber eats in my spare time, and every time I walk into this store the manager has made me wait for at least 30 minutes, this is the third time this has happened with me at this exact location. As a person who does Uber I represent both Uber and your paying customer and at the end of the day these long wait times does nothing but waste customer times and effect business.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Miami Gardens & NW 27th Avenue serve?
Chipotle offers customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill at 18299 NW 27th Ave, Miami Gardens?
Chipotle is open daily from 10:45 AM to 11:59 PM at this location.
Where is Chipotle Mexican Grill located in Miami Gardens?
The restaurant is located at 18299 NW 27th Ave, Miami Gardens, FL 33056, US in the Miami-Dade area.
How can I order food from Chipotle Mexican Grill in Miami Gardens online?
You can order online via Chipotle's official site at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
How does Chipotle ensure the quality and integrity of its food?
Chipotle follows 'Food with Integrity' principles by using only 53 real ingredients sourced from humane and sustainable farms, avoiding artificial additives.
What rewards program does Chipotle Mexican Grill offer to customers?
Customers can sign up for Chipotle Rewards to earn exclusive offers and free food at this Miami Gardens location.
Which nearby shoe stores can I visit before or after dining at Chipotle Miami Gardens?
You can visit nearby shoe stores like Payless ShoeSource, Miami Village Accessories, and Bare Feet Shoes of Miami for accessories and footwear shopping.
Are there any gas stations close to Chipotle Mexican Grill in Miami Gardens?
Yes, nearby gas stations include Hometown Lube, Exxon & Mobil Stations, and Mobil, convenient for fueling up before or after your meal.
What other fast food options are near Chipotle Mexican Grill in Miami Gardens?
Nearby fast food restaurants include Checkers at NW 183rd Street, Wendy's, Rally's, and McDonald's offering a variety of quick meals.
Are there any laundry or dry cleaning services near Chipotle Miami Gardens?
Yes, Spin Wash & Dry, Coin Laundry, and Miller & Nesmith Cleaners are nearby options for laundry and dry cleaning services.