Chipotle Mexican Grill

3.3
690 reviews
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About

Mexican Restaurant
Chipotle Miami Gardens & NW 27th Avenue is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
18299 NW 27th Ave, Miami Gardens, FL
33056, United States

Hours

Reviews

3.3
690 reviews
5 stars
282
4 stars
93
3 stars
58
2 stars
52
1 star
205

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

Many customers reported issues with food quality, including small portions, uncooked rice, and missing ingredients.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Order Accuracy

A significant number of customers experienced problems with incorrect orders and missing items.

Management Issues

Reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
  • RA
    Rubi Aquino
    4 days ago
    1.0
    Poor service. I placed an online order for pickup, and it was delayed 35 minutes past the scheduled pickup time. On top of that, I found a hair in my food, which is absolutely disgusting. This place clearly lacks proper hygiene. The staff serves food using the same gloves while touching other surfaces and does not change them. There is very poor sanitation overall, and the place smells bad. If you don’t want hair in your food, do not go here.
  • MM
    Manjith M
    Dec 11, 2025
    1.0
    I would have given this place zero stars if there was an option. It was the worst Chipotle I’ve ever had.
  • AK
    abraar khan
    Dec 11, 2025
    1.0
    They are literally serving dried up sofrita and beef and when I ask the lady to please get me something fresh from the take out section she just straight denied. Very bad service
  • TT
    T T
    Dec 11, 2025
    2.0
    What is the point in ordering ahead and using the drive through lane if they are going to let people who's order isn't ready sit in front of the window? Have them pull forward so the rest of us can get our food.
  • CA
    Crxzy A
    Dec 3, 2025
    2.0
    Tried to save money on gas by going to this location , this place is a hit or miss the amount of times I've ate here. The rice was hard, the most expensive protein wasn't juicy or flavorful, despite the decent amount of add ins my bowl was still considerably dry. I don't understand how my food isn't piping hot if i order really close to opening time. The chipotle in NMB off of 167th will always be my go to. This location is pointless.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Miami Gardens & NW 27th Avenue serve?

Chipotle offers customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at 18299 NW 27th Ave, Miami Gardens?

Chipotle is open daily from 10:45 AM to 11:59 PM at this location.