Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
3,416 reviews
5 stars
1,724
4 stars
660
3 stars
409
2 stars
199
1 star
424
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken while others reported dry or stale food.
Service Issues
Numerous complaints about rude staff and poor customer service experiences.
Cleanliness
Consistent reports of dirty dining areas and unsanitary conditions.
Value for Money
Some customers appreciated the affordable prices and good portion sizes, while others felt the value has declined.
Order Accuracy
Frequent issues with incorrect orders and missing items in takeout and delivery.
- LSLalo Salamanca5 days ago4.0Très bon fast-food c’est toujours un plaisir d’y manger avec un bon rapport qualité prix. C’est juste dommage que la boisson ne soit pas incluse ou que les portions ne soit pas un peu plus généreuse.
- AEAmazing EmNov 14, 20251.0Pollo doesn’t treat rosemany like a team member, I honestly think she should get a raise she is a good servicer and i like her Alot and i think she should get a raise i walked in today for lunch and she was amazing
- KGKarina GuaimasNov 10, 20251.0Me encanta Pollo Tropical.. es muy rico el sabor del pollo. Pero es una vergüenza lo que venden últimamente.. parece una paloma! Yo no es pollo.. me parece una falta de respeto hacia sus clientes. No lo recomiendo mas..
- EBEvie BatlleOct 29, 20255.0I went to my family to eat and order My half chicken order was good but the breast was little bit dry I told the manager and he changed the whole order ; he told me to verify to see if it was good this time , also he waited until I finish and took all the dishes !!! very professional and timing Waoo I’ll come back highly recommend!
- LMLoreanza MuirOct 28, 20251.0I’m tooooo maddddd … Amanda that’s in drive thru NOT ONLY SHE WAS ON HER PHONE … but while talking to me she’s to busy talking and looking at a other customer that she didn’t noticed she didn’t close my lid all the way and when I say the whole drink fall over me and my car …
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Miami Beach?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical in Miami Beach offer delivery?
Yes, Pollo Tropical offers delivery. You can order online through their delivery page.
Where is Pollo Tropical located?
Pollo Tropical is located at 1454 Alton Road, Miami Beach, FL 33139, USA.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban cuisine with Latin American influences, offering fresh citrus-marinated chicken and traditional dishes.
What payment options does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit card and mobile NFC payments.
Does Pollo Tropical have seating and is it wheelchair accessible?
Yes, Pollo Tropical provides seating including outdoor seating and has wheelchair accessible entrance, seating, parking, and restrooms.
Is Pollo Tropical suitable for families with children?
Yes, Pollo Tropical welcomes families and children, and also offers a children's menu.
Can I pick up my order curbside at Pollo Tropical?
Yes, Pollo Tropical offers curbside pickup and no-contact delivery options for customer convenience.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit Einstein Bros. Bagels for coffee, 5th St Gym for a workout, or Panera Bread for a cafe experience.
Where can I find gas stations near Pollo Tropical in Miami Beach?
There are Chevron Station Miami Beach and Chevron convenience stores nearby for fueling and automotive needs.
Are there beauty or wellness services close to Pollo Tropical?
Yes, nearby beauty and wellness options include MMA SALON, Rox Beauty Bar, and Salon Vaso for hair, nail, and massage services.