Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
While many customers enjoyed the flavor and freshness of the chicken, there were multiple complaints about dry, overcooked, or stale food.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and disorganization during order fulfillment.
Cleanliness
Several customers reported unsanitary conditions in the dining area and bathrooms, with some stating they had to clean their own tables.
Value for Money
Many patrons appreciated the affordable prices and good portion sizes, although some felt that the quality did not match the cost.
DG
Dan GOTIN
4 days ago
5.0
Toujours aussi bon.
YA
Yaqueline De Armas
Jan 1, 2026
5.0
Ojalá abrieran este tipo de restaurante en Milwaukee, juro que se harían millonarios. Simplemente genial ❤️
RC
Rene alexander Castillo y castillo
Jan 1, 2026
5.0
Muy buena la comida
JF
James Fernandez
Dec 26, 2025
3.0
Come on Pollo Tropical! You can do better! The crew here is a complete mess! Arguing with each other in front of a line of customers. while customer orders pile up. Drive through line at a halt. One of the worst experiences at a Pollo Tropical I have had. What a shame!
DI
Dixan Infante
Dec 18, 2025
5.0
Exelente servicio y atención de Juakin manager,dannis y sharubia exelente trato muchachos gracias Miles seguiré viniendo como de costumbre