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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Merritt Island, FL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2140 N Courtenay Parkway for the ultimate SONIC experience!
Customers frequently reported excessive wait times for orders, often exceeding 20 minutes, leading to frustration.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail.
Food Quality
Several customers expressed disappointment with the food quality, citing cold or poorly prepared items, and some reported food safety concerns.
Customer Service
While some employees received praise for their friendliness, many reviews noted poor customer service and unhelpful staff.
Management Issues
Multiple reviews pointed to mismanagement and operational inefficiencies, suggesting a need for better staffing and training.
DB
Deey Bryant
Feb 18, 2026
1.0
Pressed the button... waited nothing... a server comes to the car next to us, asked if we have been helped, I replied no.... still no one answered the speaker... 2 cars pull to the stalls on my right... pushed the button and were helped immediately... not sure what was happening here
JF
Josh F
Feb 8, 2026
1.0
If I could give this place 10 stars I would. Because it will take them at least 10 tries to get your order correct. The employees absolutely do not care about doing their job and the location is likely mismanaged. I like Sonic as a drive through, so I've been giving this one numerous opportunities to do anything right. All 7 times I've been the order has been butchered. On top of that it takes them forever to get your order done, I'm not sure what takes so long to get room temperature food that you didn't order. I even called to ask them what is included on the sonic smash burger, to which they responded with "I dunno right now". This place is the worst fast food option on the entire Island. Trash.
CS
Carson Sims
Feb 7, 2026
1.0
I’ve been here 2 times in the past month and both times it’s taken 30 minutes to get my order
SS
Scott Smith
Feb 5, 2026
1.0
Place has gone downhill! Seems the same way last several times I went. Will not be going again. The evening Waite time with no one in line is very very long. 2 younger guys there this night. Waited over 20 min for food. I pass by and don’t really see anyone going to sonic that much anymore and now I see why…
DS
Dan Schwartz
Jan 26, 2026
3.0
First time going to Sonic. Saw the advertisement for the All American Burger meal deal for $6. This is a great value but what I got had much to be desired. The burger was a decent size with two thin smashed patties, with cheese, lettuce, tomatoes that were not ripe, pickles and onions ketchup and mayo. It wasn't bad but not great. I got the tator tots instead of fries. Initially it tasted fine, then came the awful aftertaste of old oil, that left a terrible aftertaste. I could not finish them. My regular Coke had a terrible aftertaste as well, like overly chlorinated water was used. A definite chemical taste. So the price is right, but ultimately I would likely not go back given the poor taste.
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Certified March 01, 2026Yext Knowledge Graph
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