Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
I’ve been a long-time customer of this Wendy’s location on Wickham Rd in Melbourne, but unfortunately the experience has gone downhill due to ongoing issues with a manager identified as “Jermaine.” (spelling may vary)
Most recently, my family was subjected to verbal abuse during a late-night visit near closing time, and this is not an isolated incident. I have myself personally also observed behavior that raises serious concerns about professionalism and overall store management, including how employees are treated and the general environment during active service.
What’s most concerning is that I have also observed conditions that may raise potential public health and food safety concerns during active operations, which should not be occurring in a food service environment.
This has already been reported at the store level with no apparent resolution.
At this point, I have escalated this matter beyond the store. I have contacted the franchise operator, 916 Florida LLC, including reaching out directly to managing member Chico Santiago, submitted a formal complaint with The Wendy’s Company, and am prepared to escalate concerns to the Florida Department of Health if this is not addressed.
I am also in the process of reaching out to senior corporate leadership, including Ken Cook and John Min, to ensure this situation is properly reviewed.
I will update this review based on how this is handled.
On a positive note, there is an employee named Ty (spelling may vary) who consistently provides excellent customer service and goes above and beyond, even in what appears to be a very understaffed environment. He is a great representation of what this location should strive to be. As a disabled individual, he makes each visit in the dining hall so personable and accommodating each and every time.
I genuinely hope this is addressed, as I would prefer to continue supporting this location, but the current situation and prior incidents make that difficult.
JR
Jennifer Rottmann
Apr 30, 2026
5.0
Fast service
EB
Ehpic Benitez
Apr 15, 2026
4.0
They got the spot after work at night. Friendly crew and orders are correct.
What are the drive-thru hours for Wendy's at 4150 North Wickham Road?
The drive-thru is open from 6:30 AM to midnight Monday through Thursday, 6:30 AM to 1:00 AM on Friday and Saturday, and 8:00 AM to midnight on Sunday.
Does this Wendy's location offer delivery and takeout?
Yes, Wendy's offers both delivery and takeout services at this location.
Can I order Wendy's food using a mobile app?
Yes, you can order via the Wendy's mobile app available on the Apple App Store or through their website at order.wendys.com.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's serve breakfast?
Yes, this location serves breakfast with options like combos, croissants, biscuits, sandwiches, coffee, and sides.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's Customer Care via live chat on their contact page, call 888-624-8140, fill out their customer satisfaction survey, or call the location directly at (321) 259-0104.
Are there any nearby restaurants I can visit before or after Wendy's?
Yes, nearby options include Breakfast Station for breakfast and Wingstop for chicken wings if you want to explore more dining choices in the area.
What nearby services could be useful if I'm visiting Wendy's?
Nearby services include UPS Authorized Shipping Outlet for shipping needs, Chase bank and mortgage services for financial transactions, and AAA Melbourne for travel assistance.
Where can I shop or get other essentials near Wendy's at 4150 North Wickham Road?
You can visit Bealls Florida and Bealls Department Store for retail shopping, or GNC for vitamins and supplements nearby.
Does this Wendy's location offer dine-in and casual attire is suitable for visiting?
Yes, Wendy's offers dine-in service and the dress code is casual.
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