Wendy's

Reviews

• MJ

  Mound Johnson

  1 day ago
  5.0
  Nice place to eat
• JF

  Jennet Foster

  6 days ago
  1.0
  I’ve been a long-time customer of this Wendy’s location on Wickham Rd in Melbourne, but unfortunately the experience has gone downhill due to ongoing issues with a manager identified as “Jermaine.” (spelling may vary) Most recently, my family was subjected to verbal abuse during a late-night visit near closing time, and this is not an isolated incident. I have myself personally also observed behavior that raises serious concerns about professionalism and overall store management, including how employees are treated and the general environment during active service. What’s most concerning is that I have also observed conditions that may raise potential public health and food safety concerns during active operations, which should not be occurring in a food service environment. This has already been reported at the store level with no apparent resolution. At this point, I have escalated this matter beyond the store. I have contacted the franchise operator, 916 Florida LLC, including reaching out directly to managing member Chico Santiago, submitted a formal complaint with The Wendy’s Company, and am prepared to escalate concerns to the Florida Department of Health if this is not addressed. I am also in the process of reaching out to senior corporate leadership, including Ken Cook and John Min, to ensure this situation is properly reviewed. I will update this review based on how this is handled. On a positive note, there is an employee named Ty (spelling may vary) who consistently provides excellent customer service and goes above and beyond, even in what appears to be a very understaffed environment. He is a great representation of what this location should strive to be. As a disabled individual, he makes each visit in the dining hall so personable and accommodating each and every time. I genuinely hope this is addressed, as I would prefer to continue supporting this location, but the current situation and prior incidents make that difficult.
• JR

  Jennifer Rottmann

  Apr 30, 2026
  5.0
  Fast service
• EB

  Ehpic Benitez

  Apr 15, 2026
  4.0
  They got the spot after work at night. Friendly crew and orders are correct.
• BB

  Brandon Bennett

  Apr 3, 2026
  5.0
  Best chicken sandwiches

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