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Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Many customers reported poor service, including rudeness from staff and long wait times for orders.
Food Quality
Numerous reviews highlighted issues with food quality, including poorly made smoothies and incorrect orders.
Staff Attitude
Several customers noted that staff appeared disinterested or unfriendly, impacting the overall experience.
Cleanliness
There were complaints about the cleanliness of the location, including reports of bugs and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and had positive experiences with their orders.
IP
Ivona Pohsin
Sep 1, 2025
1.0
The 2 ladies that work in the melbourne square location are the slowest people on planet earth. Never again am I going there. Just get normal staff that want to work.
LA
Lisa Armstrong
Aug 10, 2025
3.0
These people are understaffed and working hard but for you to put your order in takes a while and for the food to come out takes a while as well. They don’t pick up their heads to say hi to the people in the line. Food is good and the smoothies.
JC
John Curry
Jul 29, 2025
1.0
The service was so poor at the location stemmed by the Assistant Manager on duty. AM's should never past judgement or offer opinion to her staff on any customer under any circumstances. As professional individual I was confronted with negativity and judgment by the AM for no reason. I would suggest diversity and customer service training to this individual if she qualifies to hold a leadership position with this organization. I would ask; where is the corporate leadership when needed? Her action on 7/29/25 @ 4:00 p.m. left me 😔! I cancelled my usually $12 smoothie...
JL
Jenean Lopez
Jul 19, 2025
1.0
Register lady not friendly at all the powders in front area out of date or out of codes it's sat July 19 2025 the out of codes where from July 18
TT
Tara t
Jul 18, 2025
1.0
do not risk losing your money here. They served me a bitter, watery, not even mixed properly chia banana boost and then said they arent allowed to do returns anymore and offered me a voucher. Cashier was nice but you cant get a refund? thats insane to me. A different employee remade mine, it was better but its just crazy they dont do returns