Panera Bread

Reviews

• BD

  Bob DeCardenas

  1 day ago
  5.0
  Food was excellent! Service with a smile and very cordial.
• JA

  jennifer amodeo

  Feb 15, 2026
  1.0
  Drive thru is extremely slow. Waited 10 minutes to order and was asked to move into parking spot and a manager will bring it out . 20 minutes later still nothing. Get out of car and go inside and they still didn't have to order (2 sandwichs and a small soup) ready. Asked for a manager, manger said they are working on it. Another 10 minute waiting for order. 40min for a drive through order is ridiculous . They should have just stayed at the old location.
• AO

  ana ojeda

  Jan 30, 2026
  1.0
  Drive thru took forever to order food and to get it too. When I received my green tea it the cup wasn’t even filled all the way.
• MZ

  Michael Zettler

  Jan 29, 2026
  2.0
  Before I explain how Panera just ruined everything with this terrible new location and cold, uninviting layout, let me say that the staff at this location is amazing! Absolutely love the crew - they do a great job and put the customer first with excellent service and warm smiles! The food is also delicious (but overpriced for the small portions - still, Panera has lately been working on that, and items like the Bagel stack sandwiches are definitely a step in the right direction, because they taste wonderful, are a good, hearty size and are very reasonably priced). BUT whatever genius at corporate came up with the new "open dining" concept for Panera needs to be fired! The new location has absolutely none of the charm and atmosphere that make you want to sit down and eat at Panera. The closest thing I can compare it to is an airport cafeteria! People are forced to almost sit on top of each other, stare at each other (I'm not talking about the people you came to dine with - I'm talking about the complete stranger whose chair is butted up against yours...). The lighting is bright and harsh. The decor is some type of modern art? And the coffee now comes from one of those stupid machines that "fresh brews" which sounds ok at first, but it literally takes 3-4 minutes per person, and you can't control the amount of coffee it pours out (besides a generic selection of small/medium/large). People are backed up in long lines waiting... If I could have given the atmosphere a lower rating, I would have. It's that bad. The only reason we will continue to go is because we really enjoy the staff that much, and the food and sip club are delicious. But we won't be staying and dining in. We may spend more time in Culver's just down the street, where they have booths for customers to enjoy some privacy while eating. It's such a shame. The best part about Panera has always been the warm, cozy vibe you get from the soft earth tones, relaxed lighting, non-linear seating with booths and cubbies for you to melt into. That's all gone. My only hope is enough local customers complain loudly enough that the owners do something drastic before we all start spending our money elsewhere.
• JP

  Janessa Palmer

  Jan 1, 2026
  1.0
  I walked in and it took a long while for a worker to come to the front counter to take my order. I stood waiting for my food for over 20 minutes at a time in which the store did not even appear to be busy. When I received my food, my name was spelled incorrectly (repeated it 3x to the individual taking my order), the bag was ripped, the top to my hot drink was broken as well, drink spilled over on top of the lid, and the items looked like they were thrown inside. Upon looking behind the front counter, the kitchen was extremely dirty and even caught comments from the attention of other customers. The bathrooms were absolutely filthy, and frankly a hazard, with liquids and toilet paper all over the floors. Overall, this experience was very unpleasant. No customer should have to pay for this and it is safe to say I will no longer be eating at this Panera location.