I had an extremely unpleasant experience at this Jimmy John’s due to the owner/manager, Clay Gillam, who was shockingly rude and unprofessional.
A friend came specifically to spend money at this location. I had a free sandwich card to use for them, that I gave to her after speaking to an employee who said they will honor it and instead of calmly explaining any policy, Clay immediately took a hostile tone and refused to honor it, saying it wasn’t from his store. When I asked, “So you can’t honor it, or you won’t?” his response was, “Both. I can’t and I won’t.”
When I asked for his name, he laughed and said, “You bet,” in a mocking way. The entire interaction felt dismissive, condescending, and unnecessary. He talked down to me, showed zero interest in helping, and made it very clear that customer service was not a priority.
Even if there are policies in place, there is absolutely no excuse for treating paying customers this way. My friend came in to spend money and left feeling disrespected and unwelcome.
I will not be returning to this location and would strongly caution others if this is how management treats customers. If you even look like you don’t have money he will treat you like this too.