Einstein Bros. Bagels

Reviews

• RM

  Regan Morissette

  4 days ago
  2.0
  Drive through takes way too long! Crazy how long it takes. Also, my boyfriend’s specialty bagel sandwich was good but mine was underwhelming. I got a flavored bagel with cream cheese and there was not nearly enough cream cheese on it. Maybe enough for one half but definitely not the whole. Better off to eat at home if you juts want a normal bagel.
• GS

  Greg Snyder

  6 days ago
  1.0
  I ordered a dozen bagels on the Einstein app. When I arrived at the drive thru I was told they didn't have the specific bagels I had requested. I asked if they could cancel my order and was told I had to do it myself in the app. The Einstein app has a Pending Orders option, but there were no orders listed when I checked. I was told by the associate she couldn't do anything, but I could choose from the bagels remaining. So, I decided to go into the store to check out the selection in person. When I entered the store none of three employees acknowledged my presence even though I was the only customer. They seemed more concerned with organizing/cleaning the store before closing than assisting a customer. I stood at the counter for about five minutes before the lead associate finally asked if I knew what I wanted. During my selection when I chose a "gourmet" bagel I was told it would cost extra. Really, when you have a limited amount of basic bagels! As I walked out the door, I got a lecture on coming in early on Mondays because that was their "bagel day" - huh? I realize it was late in the day when I placed my order (1230), but if your store can't fulfill an app order there should be a means to cancel the order, because when my email order receipt says "Thank you for your order. We'll get baking. See you soon." those are just empty words. This experience showed that at the end of the day your employees are more about getting rid of unwanted bagels and closing the store than caring about customer satisfaction. You should train your employees to meet customer expectations by either showing them how to cancel an order on the app (if that's even a feature!) or compensating the customer in some other way (gift card, free sandwich coupon,...). This is what I've experienced at other Einstein stores when my expectations weren't met.
• KB

  Keith Berg

  Nov 8, 2025
  1.0
  Unreliable hours! Employees close up before they're supposed to frequently.
• JM

  Joan McLaughlin

  Sep 24, 2025
  5.0
  This is the first time I’ve ever eaten here and they ARE SO NICE AND THE STORE IS VERY CLEAN NOT TO MENTION THERE FOOD IS FANTASTIC I HIGHLY RECOMMEND IT
• HI

  hthome improvement

  Sep 15, 2025
  1.0
  Price keeps increasing but quality keeps decreasing. Cold coffee has spoiled creamer in it, and the sandwich has some fuss stuck to the bread, meat and vegetables seems old..

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