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Dunkin'

3.8
(672 reviews)

Business Details

(321) 312-4612
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Melbourne, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2880 W New Haven Ave, Melbourne, FL
32904, United States

Hours

Reviews

3.8
672 reviews
5 stars
326
4 stars
134
3 stars
60
2 stars
39
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Staff Performance

While some reviews praised individual staff members for their friendliness and efficiency, many others highlighted a lack of training and professionalism among the team.

Product Consistency

There were numerous complaints about incorrect orders and inconsistent quality of food and drinks, leading to customer dissatisfaction.

Cleanliness

Several customers noted that the store was dirty and unkempt, which negatively impacted their experience.

Management Issues

Reviews indicated problems with management, including unprofessional behavior and a lack of oversight, contributing to the overall decline in service quality.
  • MD
    Makayla Deshazor
    Feb 9, 2026
    2.0
    The owner purposely instructs the workers to not completely fill drinks if you ask for less ice. I am paying for coffee, not ice. If you are that cheap as an owner and cannot afford to provide your customers with coffee, then you need to go into another business.
  • TJ
    Theresa Jarvis
    Jan 4, 2026
    1.0
    Sat in the drive thru this morning for about 10 minutes, no one even acknowledged me. I finally said hello to the mic, got a short, rude we'll be with you soon. Decided to leave, drove past the pickup window and saw 5 or 6 workers just hanging out. And there was only 1 car ahead of me at the pickup window. Ridiculous!
  • AC
    Abby Cox
    Dec 3, 2025
    1.0
    Recently every time I order coffee it’s wrong. I finally complained to the manager and he told me he’s watching the employees. This Dunkin used to be great but they’ve had a change in employees and management I believe. They do not care that you’re wasting your money for an awful product and service. After visiting this location 3-4 times a week I will not be anymore.
  • SS
    Sandra
    Nov 29, 2025
    5.0
    Tyler assisted me and was a great help with picking a good drink, and very patient. lovely worker he needs a raise
  • NM
    N M
    Nov 29, 2025
    2.0
    I used to go to this location weekly but over the past months they’ve gotten so bad. Burnt sandwiches, forgetting items, wrong items. Giving me an iced latte with a label that literally says hot latte directly on the cup. This morning I got a peppermint mocha latte and they literally didn’t put the syrup so it’s just bitter coffee and milk. I’m tired of going back to the store to get things I paid for. I think I’ll just go to the Starbucks down the street.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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