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Dunkin'

3.7
(551 reviews)

Business Details

290 S Wickham Rd, Melbourne, FL
32904, United States
(321) 674-7363
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Melbourne, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
290 S Wickham Rd, Melbourne, FL
32904, United States

Hours

Reviews

3.7
551 reviews
5 stars
254
4 stars
100
3 stars
62
2 stars
24
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional staff, with many customers expressing dissatisfaction with their interactions.

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and overall negligence in fulfilling requests.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and around the dining area.

Food Quality

Feedback indicated inconsistent food quality, with complaints about stale donuts, cold food, and poorly prepared items.

Management Issues

Many customers pointed to poor management practices, including staff behavior and operational inefficiencies.
  • MS
    Morgan Stowers
    Feb 23, 2026
    1.0
    Placed a mobile order, a friend went to pick it up and my food and my drink was immediately wrong. Realized when she delivered the food that the order was completely wrong. Was given one sausage sandwich instead of the two turkey sausage wraps I ordered because I can’t have regular sausage. Other food was missing as well. Then called the store, Thai answered immediately extremely aggressive and continuously yelling over me. Explaining they gave me that because “they didn’t know what to do.” Didn’t mention anything when it was picked up. Refused to refund me, said their store doesn’t do any refunds. 0/10
  • NI
    Nabeel Imami
    Feb 10, 2026
    5.0
    Tom was very nice to us, we enjoyed this Dunkin donuts
  • BJ
    Bri Johnson
    Dec 10, 2025
    1.0
    This is one of THE WORST Dunkin's I've been too. The customer service is horrible and it shows in the food and drinks they serve. You can tell that most of them are there for just the paycheck. What makes it worst is the old manager that they have as a role model and no its not because she's old but she's RUDE as hell. I tell her I don't like my loaded hash browns because they were cold and that I would like a refund and she says that she cant do a refund she can swap it out. I advised her that I didn't want anything else but the drink that I already purchased. She then goes to tell me that she isn't allowed to do refunds and she has to call her district manager for approval. What type of BS lie is that?! Your in management position and YOU cant do a refund?! I told her she didn't make any damn sense and to call her DM. I pulled out of the drive through to go inside and retrieve my refund and she was no where to be found. You have employees doing whatever, vaping at the front cash register caller her crazy. SMH What type of mess is going on in there ? She then appears and has my refund in cash and walks off. No sorry, or empathy was given. I will never return. Whoever is running this store needs to really take a deeper look into what's going on and take action or this store will go down hill. Signed and stamped a Dunkin lover.
  • KD
    Kristie D
    Dec 5, 2025
    5.0
    The staff was very polite, friendly and helpful.
  • A
    ally ̊ᆺ ̊
    Oct 16, 2025
    1.0
    Garbage around the outside of the building and the male at the register was rude. Love Dunkin but I would rather drive to a different location than eat here.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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