Dunkin'

Reviews

• SG

  Sarah Gilbert

  Dec 31, 2025
  2.0
  I come here every other day to start my morning and it seems like every other time there’s an issue with either my order being wrong or somebody else’s or the food tasting freezer burned. I’m talking these meals are like four dollars plus I expected to at least taste good every other Dunkin I’ve been to is tasted fresh, but this one specifically taste like the food has been sitting in the freezer since last year. Honestly, for the price of everything I expect high-quality doesn’t have to be perfect, but it should stay tasting fresh especially spending $20 every time I go there this morning again nasty coffee that’s not even mine. They claim their short staff took them five minutes to take my order just to get it wrong. I might be having a bad day. I was in a rush in just to come and see that it’s wrong. Just made it worse so this review is hopefully for improvement. And better staffing
• JM

  J M

  Dec 31, 2025
  2.0
  Make sure you announce when handing them a $20 bill or they might claim you only handed them a $10 and short-change you.
• BB

  Brittany Bryant

  Dec 30, 2025
  1.0
  I've currently been sitting in the Drive-Thru for 25 minutes it's now 1:25 p.m. Tuesday 12/30/2025. Nobody took my my order until I said hello twice after currently sitting at the speaker box for almost 10 minutes with not even a greeting such as I'll be right with you of course after I explained I was waiting and they missed my hot tea there is only one car at the window I don't know if you don't train your employees to multitask for what but they could have taken several cars orders and had them pulled up and waiting for their order actively there's no hustle here no nothing and it's not like it's hard to take an order I used to work at dunkin' donuts and I multitask I took several orders at the same time while also making drinks and sometimes even making food instead of leaning around acting like the world is my oyster and I have nothing else better to do than to waste everyone's time and move like a slowpoke. I don't know what happened but dunkin' donuts has went downhill I would much rather go to Starbucks where they actually are attentive and pay attention and want customers to come back I've never had a good experience with any of the Dunkin donuts I've ever went to. And this is one of the many reasons I never come here unless I need to because I guarantee you it's definitely not planned. I would have made this a review for the survey except I wasn't given a receipt for either of my orders my drinks or the hash browns that I made separately. Yes they claimed once I got to the window they actually didn't ring up my hot tea and gave it to me for free but that doesn't excuse the fact of how poor the service is. I'm so confused if the order taker took my order asked me if I wanted sugar in my hot tea and then I'm waiting at the speaker for them to repeat my order back to me for accuracy which wasn't done either no wonder they forgot it I'd love to know who is it training your employees because they suck ! This is why nobody wants to come out and spend their hard-earned dollars is because employees are not being trained properly to do their job when you take someone's order you get their order accurately and then you repeat it back to them to make sure you got it correct and then you tell them their total and then you ask them to pull up to the window and then you give them a receipt. It's really that simple it's not hard it's not effort.
• TC

  Timothy Clay

  Dec 21, 2025
  1.0
  Sloth slow service
• CC

  chriscarroll321

  Dec 10, 2025
  1.0
  The worst Dunkin’ Donuts in Melbourne!!!!! Don’t expect your coffee to be ready when ordering ahead.(15minutes ahead)

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