Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,603 reviews
5 stars
604
4 stars
274
3 stars
200
2 stars
152
1 star
373
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised staff for being attentive and friendly, while others reported rude and unprofessional behavior.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like undercooked items, incorrect orders, and a decline in flavor.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area, with some customers describing the environment as dirty.
Order Accuracy
Numerous customers reported problems with order accuracy, including missing items and incorrect food being served.
Management
The new manager received positive feedback for improving the restaurant's operations, but some customers still experienced issues under her management.
- CFCharlene FosterDec 18, 20251.0On December 18th at approximately 11:15 after leaving class, I decided to try the Pollo Tropical at this particular location. After giving my order I was advised that they no longer had chicken. Not that they no longer had bone in chicken but just that they no longer had chicken. I then proceeded to ask would there be a discount for not having any chicken at all. The cashier hesitated, and shortly after someone who I’m assuming is supposed to be the manager then got on the intercom. No I was not expecting a discount for there not being any chicken but they way the both of this cashiers handled the situation was very distasteful and definitely not the faces I would want greeting my customers. I strongly suggested retraining or corrective consultation on their customer service experience. Remember it’s not what you say, it’s how you say things. Pollo off of Atlantic, do better!! Very embarrassing
- TSTina SmithDec 13, 20255.0Shantel was amazing! They cooked messed my order up and she went over and beyond to make sure i was happy!
- SPSaskieann PryceDec 5, 20251.0Never got a rice that is cooked properly
- BKbogumila Johnson kaczmarekDec 3, 20255.0Very tasty food and fast service. Good prices
- CLChristopher LebronNov 18, 20255.0Went to this Pollo Tropical on my lunch break for a quick bite. While I was waiting for my food, the manager (I think her name was Ana) asked if I was being attended to. I told her yes and that I was just waiting on my order. What really stood out to me was how attentive and genuine she was. You could tell she actually cared about the customers and wanted to make sure everyone was taken care of. My food came out fresh, hot, and faster than I expected. The restaurant was clean, and the staff seemed organized even during a busy lunch rush.
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical Margate?
Pollo Tropical Margate is open daily from 10:30 AM until midnight.
Does Pollo Tropical Margate offer delivery services?
Yes, Pollo Tropical Margate offers delivery every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Margate?
Pollo Tropical is located at 5425 W Atlantic Blvd, Margate, FL 33063, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban and Latin American dishes with signature grilled chicken and other traditional flavors.
Does Pollo Tropical Margate accept credit cards?
Yes, Pollo Tropical Margate accepts American Express, Discover, MasterCard, and Visa credit cards.
Are there any family-friendly features at Pollo Tropical?
Yes, the restaurant welcomes families, has a children's menu, high chairs, and wheelchair accessible seating and restrooms.
Is there on-site seating available at Pollo Tropical?
Yes, the Margate location offers dine-in seating but does not have outdoor seating or a bar onsite.
Can you find entertainment or shopping options near Pollo Tropical Margate?
Yes, nearby places include Lakewood shopping center, GameStop, Rainbow Shops, and Jazzy's House Of Fashion for shopping and entertainment.
What other dining options are near Pollo Tropical in Margate?
Nearby dining options include New China Buffet, Toasted Cafe, Oriental Supermarket, Shabanton Fish Market, and Atlantic Pho for a variety of cuisines.
Are there any convenience services close to Pollo Tropical Margate?
Yes, you can find Kwik Shop gas station, Coin Cloud DCM ATM, Bitbox Bitcoin ATM, and South Florida Auto Tags nearby for convenience.