Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,595 reviews
5 stars
598
4 stars
273
3 stars
200
2 stars
152
1 star
372
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported inconsistent and poor service, including incorrect orders and rude staff interactions.
Food Quality
There are frequent complaints about the quality of food, with mentions of bland flavors, undercooked items, and incorrect portions.
Management Changes
Positive feedback about the new management indicates improvements in cleanliness and service, but some customers still experience issues.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, particularly in the bathrooms and dining areas.
Pricing and Value
While some customers appreciated the affordability of meals, others felt that portion sizes did not justify the prices.
- CLChristopher Lebron6 days ago5.0Went to this Pollo Tropical on my lunch break for a quick bite. While I was waiting for my food, the manager (I think her name was Ana) asked if I was being attended to. I told her yes and that I was just waiting on my order. What really stood out to me was how attentive and genuine she was. You could tell she actually cared about the customers and wanted to make sure everyone was taken care of. My food came out fresh, hot, and faster than I expected. The restaurant was clean, and the staff seemed organized even during a busy lunch rush.
- JRJon mark RushNov 7, 20255.0Very professional and kind!
- ETElbert TattaNov 3, 20253.0The ones that are franchises aren't what they used to be. The food isnt as good, prices too high for the meager portions, service spotty as you often don't get what you asked for here they give you what they feel like selling you. And many employees don't know Spanish so they sometimes wrongly interpret menu items which many are in Spanish. Pollo Tropical went down, stay away.
- PWPerry WalkerOct 25, 20255.0I haven't been to this place in a while. I like the new manger and how she has this place clean and quiet. I enjoy having lunch here after meeting the new manger and staff
- AJAntwan JacksonOct 25, 20255.0They have nice affordable meals. The staff and manger were friendly. The place was clean and quiet and I like that when i wanna have lunch in peace
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical Margate?
Pollo Tropical Margate is open daily from 10:30 AM until midnight.
Does Pollo Tropical Margate offer delivery services?
Yes, Pollo Tropical Margate offers delivery every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Margate?
Pollo Tropical is located at 5425 W Atlantic Blvd, Margate, FL 33063, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban and Latin American dishes with signature grilled chicken and other traditional flavors.
Does Pollo Tropical Margate accept credit cards?
Yes, Pollo Tropical Margate accepts American Express, Discover, MasterCard, and Visa credit cards.
Are there any family-friendly features at Pollo Tropical?
Yes, the restaurant welcomes families, has a children's menu, high chairs, and wheelchair accessible seating and restrooms.
Is there on-site seating available at Pollo Tropical?
Yes, the Margate location offers dine-in seating but does not have outdoor seating or a bar onsite.
Can you find entertainment or shopping options near Pollo Tropical Margate?
Yes, nearby places include Lakewood shopping center, GameStop, Rainbow Shops, and Jazzy's House Of Fashion for shopping and entertainment.
What other dining options are near Pollo Tropical in Margate?
Nearby dining options include New China Buffet, Toasted Cafe, Oriental Supermarket, Shabanton Fish Market, and Atlantic Pho for a variety of cuisines.
Are there any convenience services close to Pollo Tropical Margate?
Yes, you can find Kwik Shop gas station, Coin Cloud DCM ATM, Bitbox Bitcoin ATM, and South Florida Auto Tags nearby for convenience.