Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Feedback on customer service is mixed; some customers praised staff for being attentive and friendly, while others reported rude and unprofessional behavior.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like undercooked items, incorrect orders, and a decline in flavor.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area, with some customers describing the environment as dirty.
Order Accuracy
Numerous customers reported problems with order accuracy, including missing items and incorrect food being served.
Management
The new manager received positive feedback for improving the restaurant's operations, but some customers still experienced issues under her management.
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Charlene Foster
Dec 18, 2025
1.0
On December 18th at approximately 11:15 after leaving class, I decided to try the Pollo Tropical at this particular location. After giving my order I was advised that they no longer had chicken. Not that they no longer had bone in chicken but just that they no longer had chicken. I then proceeded to ask would there be a discount for not having any chicken at all. The cashier hesitated, and shortly after someone who I’m assuming is supposed to be the manager then got on the intercom. No I was not expecting a discount for there not being any chicken but they way the both of this cashiers handled the situation was very distasteful and definitely not the faces I would want greeting my customers. I strongly suggested retraining or corrective consultation on their customer service experience. Remember it’s not what you say, it’s how you say things. Pollo off of Atlantic, do better!! Very embarrassing
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Tina Smith
Dec 13, 2025
5.0
Shantel was amazing! They cooked messed my order up and she went over and beyond to make sure i was happy!
SP
Saskieann Pryce
Dec 5, 2025
1.0
Never got a rice that is cooked properly
BK
bogumila Johnson kaczmarek
Dec 3, 2025
5.0
Very tasty food and fast service. Good prices
CL
Christopher Lebron
Nov 18, 2025
5.0
Went to this Pollo Tropical on my lunch break for a quick bite. While I was waiting for my food, the manager (I think her name was Ana) asked if I was being attended to. I told her yes and that I was just waiting on my order.
What really stood out to me was how attentive and genuine she was. You could tell she actually cared about the customers and wanted to make sure everyone was taken care of. My food came out fresh, hot, and faster than I expected. The restaurant was clean, and the staff seemed organized even during a busy lunch rush.