Pollo Tropical

Reviews

• FS

  Finnigan Sloane

  1 day ago
  4.0
  Rude staff but good food
• AB

  Alexander Brian

  Feb 15, 2026
  3.0
  Customer service is horrible and the young man taking the order sounded like he was tweaking. I don’t understand the hostility to customers. Where that no Customer means you have no job. This establishment has no revenue. Clearly not because Management would do a better job at explaining how this cycle works completely unimpressed. Before their corporate takeover, Pollo was not like this at all.
• KB

  Kash Bando

  Jan 29, 2026
  1.0
  WOULD GIVE 0 IF I COULD. HORRIBLE MANAGEMENT!!!! So I order the same exact thing for me and my bf every time we eat here. So you would expect every single time it’s the same total. Today I was surprised to find out my order is now almost $10 dollars more than what it usually is. I asked for a receipt upon receiving my food because I was in such shock. After overlooking I realized the manager taking our order, tried to charge me not once but TWICE for an individual order of corn when all I asked for was extra corn on ONE tropichop . I came inside in confusion attempting to correct the situation and showing him that he charged me twice for corn I never received. He claims because I asked for extra corn that he is required to charge me. But he charged me TWICE so when I ask him why he charged me twice when I only asked for extra corn on ONE tropichop, he replied very rudely and his exact words were “no you didn’t you said you wanted extra corn on both” with a horrible attitude. Literally like a 5 year old arguing they are right. This situation honestly wasn’t even that serious I would’ve never made it as big of a problem or be writing this review, but the blatant disrespect from the immature manager and unwillingness to make a situation that he messed up on right or even just admit admitting he messed up, it all made me want nothing to do with this place. I will NEVER make the mistake of coming to this location again. And if you’re supposed to charge for extra toppings on a tropichop(which I never have been charged in the past), why can’t it be rung up as extra? Why was I charged for an individual serving? I feel four dollars is a bit much for an extra scoop of some corn geez . All that to say I went to chipotle instead and got 2 bowls AND a side AND extra steak for cheaper than what these people tried to charge me. Anyways here’s my receipt of my refund. The receipt says a woman’s name for the employee, but I’m pretty sure it was the same manager talking to me inside that took our order. She is not at fault, the manager is.
• CC

  cookiemiami

  Jan 26, 2026
  3.0
  Oh well… it’s just pollo tropical, not much to add to it, portions are smaller, place is not the best but for a quick meal is ok
• CF

  Charlene Foster

  Dec 18, 2025
  1.0
  On December 18th at approximately 11:15 after leaving class, I decided to try the Pollo Tropical at this particular location. After giving my order I was advised that they no longer had chicken. Not that they no longer had bone in chicken but just that they no longer had chicken. I then proceeded to ask would there be a discount for not having any chicken at all. The cashier hesitated, and shortly after someone who I’m assuming is supposed to be the manager then got on the intercom. No I was not expecting a discount for there not being any chicken but they way the both of this cashiers handled the situation was very distasteful and definitely not the faces I would want greeting my customers. I strongly suggested retraining or corrective consultation on their customer service experience. Remember it’s not what you say, it’s how you say things. Pollo off of Atlantic, do better!! Very embarrassing

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