McDonald's

Reviews

• VK

  V K

  6 days ago
  5.0
  Wonderful staff. Food was made nice and hot.
• AH

  Arthur Holmes

  Dec 22, 2025
  1.0
  Formal Complaint Regarding Order Fulfillment and Service Quality Formal Grievance: Order # TV72-CU81NH – 12/22/2026 I am writing to formally express my profound disappointment regarding a recent experience at your 5367 W Atlantic Blvd, Margate, FL 33063 restaurant. While I am typically not one to lodge complaints, the combination of technical failure and unprofessional management I encountered has left me deeply discouraged. On [12/22/2026], I placed a breakfast order via the McDonald's app at 10:11:08 AM, specifically to ensure I met the 10:30 AM breakfast cutoff. Despite arriving promptly, the time spent waiting in the drive-thru queue resulted in my reaching the window at 10:35 AM. At this point, I was informed my order would not be fulfilled and a refund would be issued. When I requested to speak with a manager to understand why a pre-paid, confirmed order would not be honored, the interaction was unacceptably defensive. Rather than offering a solution or a professional explanation, the manager was dismissive, repeatedly stating that the food was not collected by 10:30 AM. There was a complete lack of accountability for the fact that the delay occurred within your own service line. This experience is symptomatic of a larger, concerning trend I have observed: Pricing vs. Value: While prices have increased significantly, the quality of service has plummeted. Operational Friction: The mobile app should facilitate a smoother experience; instead, it created a situation where I was charged for a service that was then arbitrarily denied. Lack of Civility: The discourteous nature of the management team has reached a point where visiting this establishment now causes genuine hesitation. I value my time and my patronage, and it is clear that, at present, McDonald’s does not. As a result, I have deleted the mobile app and intend to take an indefinite hiatus from your restaurants. I expect a higher standard of professionalism and common courtesy than what was displayed. Sincerely, Arthur
• SS

  Steph

  Dec 17, 2025
  1.0
  Been waiting 20 mins for my order at the drive tru, and they make me park by the door. Horrible
• PP

  P4kt0666

  Dec 4, 2025
  5.0
  They got my food, they never asked me to go to the window, no cash only required…. you need to find the right place and this is it !
• MG

  Marjorie Grace

  Nov 23, 2025
  5.0
  Onika gave excellent customer service, so helpful and kind... Something you don't find often in fast food...10 out of 10 for her...

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