Dunkin'

Reviews

• CE

  Cynthia Eubanks

  Nov 6, 2025
  1.0
  We ordered my daughter a cookie butter latte. And they just gave me an iced coffee and I said where is the cold foam in the cookie crumble and the manager told me next time she’s gonna have to charge me for it. The signature lattes come with the cold from the whipped cream and the cookie crumble. It looks just like the pitcher but they just wanted to give me a iced coffee and argue with me about how next time they’re gonna charge me for cold foam so I will not be going here anymore.
• ER

  Edilaine Rowe

  Nov 4, 2025
  1.0
  I really don’t understand how this specific location is still in business with the kind of (lack of) service they offer. It’s just a DD, and while I don’t expect Michelin-level perfection, I do expect to get what I actually order. Today, I ordered the "avocado toast" online, which, let’s be real, is probably the most basic thing they can make. It took me about 5min to walk there. No customer in store or in the drive-thru. I still waited 12min while watching this kid make 2 of them - moving like MOLASSES! I rushed out of there to find out later that there was no everything bagel seasoning, bacon was not cooked and forget the actual toast part of it all. Just avocado paste slapped on some piece of bread. Plain laziness every time! They always look like they're working in a prison kitchen. If you’re going to sell avocado toast, at least toast the damn bread. Not brain surgery!
• JE

  Jay Elaine

  Oct 16, 2025
  1.0
  I swear I hate this Dunkin so much. Today really is my last straw with this dirty, rude, and incompetent establishment. People spend their hard earned money for them to be okay with giving you anything. And will beat you mad when you ask them to correct the mistakes they make. Today was my last day giving them my money.
• AM

  Andy Metternich

  Oct 6, 2025
  2.0
  Normally they treat me good, but today they didn't take care of me at all(they served black customers that came in before/after me)for half an hour. I don't understand why, I'm always a polite & uncomplaining customer. All I usually get is a medium hot coffee/donuts. Is it something about me being white? I guess I have to go to the DD on Atlantic now, although it is farther away.
• MS

  Mo Smith

  Oct 5, 2025
  1.0
  Attitude defines a business, and unfortunately, my recent experience at this Dunkin’ Donuts proved that point. I only stopped in because it was within walking distance, but it will definitely be my last visit. I asked for a cup of hot water and noticed I was being charged. When I inquired, the manager confirmed there is a fee for the cup. I mentioned that Starbucks does not charge for this, and an employee, Ms. Najeebah, rudely blurted out, “We are not Starbucks.” She was absolutely right—Dunkin’ is not Starbucks. But it’s precisely that kind of attitude that shows why the customer experience at Dunkin’ will never compare. Good customer service, humility, and respect go a long way, and those qualities were missing here. To be fair, the manager did handle the situation appropriately by saying I could have it this time but that in the future there would be a charge. That would have been fine if it ended there. Unfortunately, the employee’s unnecessary rudeness left a lasting negative impression. Because of this encounter, I won’t return to this store—and truthfully, I don’t care much for the chain in general. Perhaps I might have given it another chance, but the lack of professionalism made the decision easy. If I could give negative stars I would.

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