Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Madison Subway® Restaurant at 378 East Base Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
While some customers praised the freshness and taste of the food, others noted inconsistencies in quality and preparation.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area.
Staff Attitude
Customer experiences varied significantly, with some praising friendly staff while others encountered unprofessional behavior.
Operational Problems
Frequent complaints about the store closing early, incorrect order fulfillment, and delays in service were noted.
DM
David Martin
Oct 9, 2025
1.0
This location has many issues. I have been hoping it would get better but it had not. I love subs but this subway makes me hate that I do. I have been using the app for take out lately but they keep messing up the order. I did not want to write this review but in an attempt to make them do better, I thought I would finally break down and do it.
JD
Jeanne d'Eauede
Jul 25, 2025
5.0
The service was excellent. The young man was so polite and helpful. A rarity in today's world. My sandwich was also delicious. I had the turkey wrap.
CC
Clifford
Jul 23, 2025
5.0
Omg just had the fully load chicken Sub and it was everything in Madison FL. Thanks you guys for making my day
AH
Amanda Hammers
Jul 16, 2025
2.0
I JUST left this Subway not 10 minutes ago. Ordered a Titan Turkey 6 inch sub toasted. Menu states - "Turkey, 2X Provolone cheese, Lettuce, Tomato, Mayo, and onions" Mine came with turkey Regular Provolone (no extra) Lettuce Tomato Mayo and mustard!!! Geezs people! it tells you on the dang board how to make it!!! And ya'll want $15 an hour!
HS
Heather sackwitz
Nov 22, 2023
1.0
Sent my boyfriend to get food and I ordered a chicken bacon ranch. Since when do they not heat it up? I mean who wants to eat it cold how else is the cheese supposed to melt. I didn't get it toasted because I didn't want my bread hard