Dunkin'

3.7
867 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve MacClenny, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9218 S State Rd 228, MacClenny, FL
32063, United States

Hours

Reviews

3.7
867 reviews
5 stars
409
4 stars
150
3 stars
96
2 stars
61
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rudeness and a lack of attention to customers' needs.

Speed of Service

Many customers reported slow service, particularly in the drive-thru, with long wait times and disorganization noted.

Product Quality

Several customers expressed dissatisfaction with the quality of food and drinks, including incorrect orders and stale items.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative experience.

Staff Attitude

Feedback indicated that staff often seemed unmotivated or unfriendly, impacting the overall customer experience.
  • 88
    813rmorgan3
    Nov 10, 2025
    1.0
    Just walked in at 7:53 told me they were closed. Guy was real nice though and offered a cold brew of sort. You can't nicely talk your way out of work. Seeing this alot around the country. It doesn't make it, ok. Customer walks in 7 til you don't just tell them you have cold coffee in a coffee shop dude, I mean c'mon that's just plain laziness and not doing your job, guy.
  • RT
    Robert Tuerke
    Nov 5, 2025
    1.0
    I don’t know about the food, but the service and the staff are horrible. I walked in and stood at the counter for almost 10 minutes and nobody bothered to even acknowledge I was standing there. 20 people walked by without word. Yes they were busy, but an acknowledgment from anyone would have been nice. Terrible place. Been here twice and had the same experience both times.
  • JJ
    Jill
    Oct 30, 2025
    1.0
    I went through the drive thru this morning and asked for the same thing I get every single time I come to Dunkin. No matter the time, day or location everyone rings it up the same. I have never had an issue with the way it has always been rang up and price until today. The lady in the window when I asked about the price was incredibly rude and was unwilling to even take a look into why the price was significantly higher than normal. She said “ well I’ve been working here 3 years and I think I know what I’m doing. Everyone else has been doing it wrong” I get my item and there is egg on it when I never asked for egg and I told her this is why I order it the way I do because I never asked for egg and I’m allergic. She took my bag, took the egg off and put a cold hard piece of cheese on the same croissants and gave it back. This is completely unacceptable! This is cross contamination- I cannot have egg, told her I have an allergy and she never changed out the item to accommodate for that allergy. No apology or anything. Thankfully I checked it before I left! Spent $17 unnecessarily and cannot eat my food because she was so careless. I don’t understand why it’s so hard to be nice and actually do your job.
  • BB
    Bill
    Oct 18, 2025
    1.0
    Well. My wife wanted some Dunkin’ Donuts after we went shopping at Walmart. We did buy ice cream sandwiches, and that will come up later in this review. We walked in the store because the drive thru line was wrapped around the building. We went to the counter. No one was in line. Stared at the 3/4 empty showcase and were trying to g to see what we wanted. After over 5 minutes. A young lady behind the counter tells us we need to use the kiosk. We go to the kiosk and place our order for 6 donuts. We get our number and take a seat. And we sit. Another customer walks in orders at the counter. Gets his order and leaves. A lady walks in and places and receives her order and leaves. Eventually my wife asks about our order. They ask what the order was and no surprise to me. They say they don’t have half the donuts we ordered on the kiosk. So we get 6 donuts in a box, the girl basically throws it on the counter to my wife and we leave. This was a 30+ minute stop for 6 donuts. Owner of this store. You can do better. This is unacceptable. Your employees are destroying your store and the Dunkin donut brand. Will not be back. And remember the certain cream sandwiches. You can imagine their condition when I got back home. This should be a 5 minute stop.
  • YO
    Yuna York (Owl)
    Oct 16, 2025
    5.0
    The workers here are absolutely amazing and will go above and beyond for the customer 🙌 will definitely be a loyal customer until I either move states or die lol

Frequently Asked Questions About Dunkin'

What are the regular business hours for Dunkin' in MacClenny, FL?

Dunkin' in MacClenny is open Monday through Sunday from 5:00 AM to 8:00 PM, except Monday when it opens at 6:00 AM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.