Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve MacClenny, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff displaying rudeness and a lack of attention to customers' needs.
Speed of Service
Many customers reported slow service, particularly in the drive-thru, with long wait times and disorganization noted.
Product Quality
Several customers expressed dissatisfaction with the quality of food and drinks, including incorrect orders and stale items.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative experience.
Staff Attitude
Feedback indicated that staff often seemed unmotivated or unfriendly, impacting the overall customer experience.
88
813rmorgan3
Nov 10, 2025
1.0
Just walked in at 7:53 told me they were closed. Guy was real nice though and offered a cold brew of sort. You can't nicely talk your way out of work. Seeing this alot around the country. It doesn't make it, ok. Customer walks in 7 til you don't just tell them you have cold coffee in a coffee shop dude, I mean c'mon that's just plain laziness and not doing your job, guy.
RT
Robert Tuerke
Nov 5, 2025
1.0
I don’t know about the food, but the service and the staff are horrible. I walked in and stood at the counter for almost 10 minutes and nobody bothered to even acknowledge I was standing there. 20 people walked by without word. Yes they were busy, but an acknowledgment from anyone would have been nice. Terrible place. Been here twice and had the same experience both times.
JJ
Jill
Oct 30, 2025
1.0
I went through the drive thru this morning and asked for the same thing I get every single time I come to Dunkin. No matter the time, day or location everyone rings it up the same. I have never had an issue with the way it has always been rang up and price until today. The lady in the window when I asked about the price was incredibly rude and was unwilling to even take a look into why the price was significantly higher than normal. She said “ well I’ve been working here 3 years and I think I know what I’m doing. Everyone else has been doing it wrong” I get my item and there is egg on it when I never asked for egg and I told her this is why I order it the way I do because I never asked for egg and I’m allergic. She took my bag, took the egg off and put a cold hard piece of cheese on the same croissants and gave it back. This is completely unacceptable! This is cross contamination- I cannot have egg, told her I have an allergy and she never changed out the item to accommodate for that allergy. No apology or anything. Thankfully I checked it before I left! Spent $17 unnecessarily and cannot eat my food because she was so careless. I don’t understand why it’s so hard to be nice and actually do your job.
BB
Bill
Oct 18, 2025
1.0
Well. My wife wanted some Dunkin’ Donuts after we went shopping at Walmart. We did buy ice cream sandwiches, and that will come up later in this review.
We walked in the store because the drive thru line was wrapped around the building.
We went to the counter. No one was in line. Stared at the 3/4 empty showcase and were trying to g to see what we wanted. After over 5 minutes. A young lady behind the counter tells us we need to use the kiosk. We go to the kiosk and place our order for 6 donuts. We get our number and take a seat. And we sit. Another customer walks in orders at the counter. Gets his order and leaves. A lady walks in and places and receives her order and leaves. Eventually my wife asks about our order. They ask what the order was and no surprise to me. They say they don’t have half the donuts we ordered on the kiosk. So we get 6 donuts in a box, the girl basically throws it on the counter to my wife and we leave. This was a 30+ minute stop for 6 donuts.
Owner of this store. You can do better. This is unacceptable. Your employees are destroying your store and the Dunkin donut brand.
Will not be back.
And remember the certain cream sandwiches. You can imagine their condition when I got back home.
This should be a 5 minute stop.
YO
Yuna York (Owl)
Oct 16, 2025
5.0
The workers here are absolutely amazing and will go above and beyond for the customer 🙌 will definitely be a loyal customer until I either move states or die lol
What are the regular business hours for Dunkin' in MacClenny, FL?
Dunkin' in MacClenny is open Monday through Sunday from 5:00 AM to 8:00 PM, except Monday when it opens at 6:00 AM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.
What special holiday beverages are available at Dunkin' this season?
Try Dunkin's new Cookie Butter Cloud Latte, along with the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the new Berry Sangria Refresher.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab and go experience.
What meals does Dunkin' serve throughout the day?
Dunkin' serves breakfast, lunch, and brunch meals, providing a variety of options for all-day dining.
Does this Dunkin' provide drive-thru service?
Yes, this Dunkin' location features a convenient drive-thru for quick service without needing to leave your vehicle.
What payment methods are accepted at Dunkin'?
Dunkin' accepts both debit and credit cards, making payment convenient for customers.
Are there nearby coffee shops if I want to compare options?
Yes, nearby coffee options include another Dunkin' location and Starbucks, both within easy access from this Dunkin' store.
What local businesses near Dunkin' could I visit before or after my coffee run?
You can visit beauty salons like Great Clips or Sky Nails Bar, or pick up essentials at Walmart Macclenny or the Walmart Pharmacy nearby.
Are there food options close to Dunkin' aside from Dunkin' itself?
Yes, nearby food options include Philly's Best the Cheesesteak Machine food truck and Subway sandwich shop for a variety of tasty meals.