Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,926 reviews
5 stars
842
4 stars
382
3 stars
291
2 stars
114
1 star
297
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of engagement.
Cleanliness
The cleanliness of the restaurant, including bathrooms and dining areas, was frequently criticized, with reports of unsanitary conditions.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and inconsistent food quality.
Service Speed
Customers experienced slow service, with long wait times for both drive-thru and in-store orders.
Food Quality
While some customers enjoyed the food, many reported issues with cold meals, incorrect items, and overall dissatisfaction with food preparation.
- JNJennifer Nelson6 days ago1.0Their sign says they are 24 hours but they are not. They really should update this if they are not going to abide by that
- NTNatalie ThomasJan 4, 20261.0The new person you have recently hired or that has been transferred to your location is AWFUL!!! KS# 13 SHOULD NOT WORK THE DRIVE THRU WINDOW!! Terrible, Unpleasant Demeanor is what she delivers at the Drive Thru window. I have been coming to this location for the past 3 years and this is the first time I have had to encounter this behavior from you staff. She should definitely be monitored or perhaps moved to the Lobby to take orders then you would see/understand that she is not a Customer Service Oriented Individual. I come to your location because it is close to my Job. I am going to strongly consider going out my way to patron the McDonald's close to my place of residency but a little out the way for me. Please, please reconsider putting her at the Drive Thur window.
- JPJason Bell (Plan9FromSpace)Jan 4, 20262.0The signs on the store says it's open 24 hours, and it's lit up all night like it's open, but is in fact not. Manager, please at least turn the lights off so people like me and loads of others don't waste our time sitting in your clothes to drive thru, turning hunger into hanger
- AFASHPLAYZ42 FerrerDec 26, 20251.0First of all the employees. This one girl with glasses has so much attitude like just do your job bro and the mens bathrooms god horrendous its so flithy theres water at the floor uncleaned toilets and it smells bad and the drinking station looks like it hasnt been touched for years its nasty do not recommend this mcdonalds for dine in for drive thru probably is better but does not change the fact that the employees are rude anything but doing their job i swear to god.
- KVKaitlin VaughanDec 13, 20251.0Absolutely no customer service. They will just tell you okay and not attempt to help you with a problem. After the kiosks, online ordering and my rewards weren't working they just told me sorry and did not attempt to resolve my issue. I told them I was going to leave because it wasn't my fault and they simply said okay. Made me mad enough to stop eating at McDonald's period. There are way better restaurants nearby.
Frequently Asked Questions About McDonald's
What are the general operating hours of this McDonald's location?
This McDonald's location is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.
When is the drive-thru service available at this McDonald's?
The drive-thru is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.
Can I order delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available daily. Monday through Saturday from 5:00 AM to 11:30 PM, and Sunday from 4:00 AM to 11:30 PM.
What services are offered for pickup and delivery at this location?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery to ensure convenience and safety.
Which payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a mobile app for orders?
Yes, you can order using the McDonald's App available on both the iOS App Store and Google Play Store.
What is the address and main phone number of this McDonald's?
The address is 2609 Creek Grass Way, Lutz, FL 33559, USA. The main phone number is +1 813-909-9339.
Are there WiFi and drive-thru services available at this location?
Yes, this McDonald's offers both WiFi and drive-thru services.
What nearby dining options can customers visit before or after McDonald's?
Nearby dining includes LongHorn Steakhouse for steaks, BJ's Restaurant & Brewhouse for barbecue and pizza, Shake Shack for burgers, Wendy's for fast food, and Rodizio Grill Wesley Chapel for Brazilian cuisine.
What nearby shopping outlets can visitors explore around this McDonald's?
Visitors can shop at the Kate Spade Outlet, adidas Outlet Store, Saks OFF 5TH, GUESS Factory, New Balance Factory Store, and Marc Jacobs nearby.