Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, rude staff, and poor management, leading to a negative dining experience.
Order Accuracy
Many reviews highlighted consistent problems with missing items and incorrect orders, contributing to customer dissatisfaction.
Food Quality
Several customers experienced issues with food quality, including cold or raw items, which detracted from their overall experience.
Cleanliness
The cleanliness of the restaurant and bathrooms was often criticized, with reports of unsanitary conditions.
Positive Staff Interactions
Despite the negative feedback, some customers noted positive interactions with individual staff members who provided good service.
MM
mb
Nov 11, 2025
1.0
no one at the front waited over 10 minutes for a doordash while saying “hello” had to literally walk behind the counter into the kitchen to talk to someone LOL
JB
Jett Briggs
Nov 10, 2025
4.0
I went through the drive through and ordered a Cheeseburger Happy Meal with double fries and a small vanilla milkshake. The girl on the speaker didn't sound happy and still did not sound happy or even have a smile when I payed at the window. The guy at the next window when I got my food was better because he had a smile on his face. When I got home and started eating, it was very obvious that my burger was not made with love like my McDonald's in Brandon makes their food. Atleast my fries and milkshake were good. The McDonald’s in Brandon I'm talking about is off of East Bloomingdale Avenue and is far above any standards.
11/14/25 Edit: This is the second time I've been to this McDonald’s, the milkshake was the same as last time cause you can't mess up a vanilla milkshake. Fries are more salty this time which makes them 100 out of 10 on a scale. Burger is still mid but the fries kind of make up for it. I don't know if it was a different girl on the speaker or not but the one on the speaker this time was really nice and sounded happy to be working at McDonald’s which makes up for the rest of the lost points from the burger. Good job.
HB
Henry B
Nov 9, 2025
1.0
Don't come to this McDonald's for breakfast 🤢 got egg McMuffin and it came with with everything but also half of the egg shells too. But the bagel steak sandwich I said no egg but got a bagel with no egg and no steak 😡 , I should have known when I had to pull around when I checked bag a saw hash browns missing I guess I'll have to open order too not just look in the bag. The service at the machine was to quick , and mostly teens working there I guess there not use to working that early at 10am on a Sunday smh I'll just go to Wendy's next time which is down the street next time
MM
Manny M
Nov 6, 2025
1.0
WHY IS IT SO EXPENSIVE! Iced coffee at this McDonald’s is over $3.30 cents. The McDonald’s on 41 is cheaper. All other McDonald’s have a better price. $1.59 in Clearwater and the one on 41 is cheaper. THEY SOLD THE FRANCHISE TO SOMEONE WHO IS MONEY HUNGRY! That’s why other stores are cheaper bc it’s still McDonalds and not whoever Casper sold it too. You guys are terrible and we are in a nice area. Come on. There’s so many little coffee shops around immaculate start going there
AW
Aubree Williams
Oct 19, 2025
1.0
Placed an order for breakfast on the app before 11 am. Due to church traffic we weren’t able to get through the drive through before 11:05. At the first window we were told the cashier accidentally cleared our order but take our code to the next window and we will get our food, as we had already paid on the app. At the next window we were greeted by incredibly rude manager. The manager told us that because we got there after 11am they had no breakfast left. We questioned that logic because how do you have no eggs or bacon in the entire restaurant. We went back and forth with this manager for 15 minutes before giving up and leaving. In the time it took for us to try and understand why we couldn’t have our food they could have easily made our order. This manager offered no solutions and no help, it really just seemed that he wanted to argue and waste our time.
What are the regular dining hours at McDonald's in Lutz, FL?
McDonald's in Lutz, FL is open for regular dining from 6:00 AM to 11:00 PM every day of the week.
What are the drive-through hours at this McDonald's location?
The drive-through is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
When is delivery available from this McDonald's?
Delivery is available daily from 6:00 AM to 10:30 PM, except on Friday and Saturday when it extends to 11:30 PM.
What delivery and pickup options does McDonald's offer at this location?
This McDonald's offers delivery, same day delivery, curbside pickup, and no-contact delivery options.
How can I order McDonald's food online or via an app?
You can order online at https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on the Apple App Store and Google Play.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru service available during their specified drive-through hours.
What financial services are available nearby McDonald's in Lutz, FL?
Nearby financial services include TD Bank, Regions Bank, Grow Financial Federal Credit Union, and several ATMs like Suncoast Credit Union ATM and RockItCoin Bitcoin ATM.
Are there any nearby places where I can relax or enjoy a drink after visiting McDonald's?
Yes, McAnderson's House of Brews and House of Brews are nearby beer bars where you can relax and enjoy a drink after your visit.
What are some nearby health and beauty services close to McDonald's?
Nearby health and beauty services include Rose Nails & Spa, MLI Skin Spa, and Massage Envy - Lutz for skincare, massage, and beauty treatments.