McDonald's

3.4
966 reviews
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Business Details

17757 N Dale Mabry, Lutz, FL
33548, United States
(813) 968-6585
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17757 N Dale Mabry, Lutz, FL
33548, United States

Hours

Reviews

3.4
966 reviews
5 stars
349
4 stars
181
3 stars
156
2 stars
74
1 star
206

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior, and lack of engagement with customers.

Slow Service

Many customers experienced extremely long wait times, both in the drive-thru and inside the restaurant, often exceeding 30 minutes.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and overall order inaccuracies were noted, leading to customer frustration.

Food Quality

While some customers enjoyed the food, there were multiple reports of cold or stale items, as well as issues with food preparation.

Management Issues

Several reviews pointed to poor management and lack of leadership, contributing to the overall negative experience at this location.
  • EE
    Eva Espinoza
    Jan 4, 2026
    2.0
    Placed an order on the app because línea was way to long, sat at the curbside, I got notification about my order on its way but I sat there over 10 mins, all the cars on line got there order, got my food cold! Mind you it was breakfast but it seems they dont have a good team work to communicate about whose handling curbside.
  • DS
    damen shoubaki
    Jan 4, 2026
    1.0
    Rudest staff ever specially the black woman! They ignore you like you’re invisible 🤢🤢🤢🤢🤢🤢
  • NC
    Nick Cucchi
    Jan 1, 2026
    1.0
    I just spent HALF AN HOUR in this drive thru. I have never spent so long in a drive thru and had such incompetence when being helped.
  • SA
    Shelly Applegate
    Dec 23, 2025
    1.0
    I used to love this place from my youth. Most of the employees I've encountered need a refresher on customer service. Grabbing our money and returning it without saying a word is unacceptable. Handing us our food with a smile goes so much further than your deadpan eyes without again uttering a word is not acceptable.
  • VG
    Valeria Gavidia
    Dec 18, 2025
    1.0
    The costumer service from the manager is absolutely terrible, I’ve been coming to this location a thousand times and I send my friend do a pick up order for me and the manager told him that MY PHONE *NEEDED* to be in the location to be able to receive the order, i went over there and with the same screenshot I send my friend I picked up the food. Just wanted to make things difficult.
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Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Lutz, FL?

McDonald's in Lutz, FL is open for regular dining from 6:00 AM to 11:00 PM every day of the week.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.