McDonald's

3.4
951 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17757 N Dale Mabry, Lutz, FL
33548, United States

Hours

Reviews

3.4
951 reviews
5 stars
345
4 stars
182
3 stars
154
2 stars
71
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and poor management, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted consistent problems with missing items and incorrect orders, contributing to customer dissatisfaction.

Food Quality

Several customers experienced issues with food quality, including cold or raw items, which detracted from their overall experience.

Cleanliness

The cleanliness of the restaurant and bathrooms was often criticized, with reports of unsanitary conditions.

Positive Staff Interactions

Despite the negative feedback, some customers noted positive interactions with individual staff members who provided good service.
  • MM
    mb
    Nov 11, 2025
    1.0
    no one at the front waited over 10 minutes for a doordash while saying “hello” had to literally walk behind the counter into the kitchen to talk to someone LOL
  • JB
    Jett Briggs
    Nov 10, 2025
    4.0
    I went through the drive through and ordered a Cheeseburger Happy Meal with double fries and a small vanilla milkshake. The girl on the speaker didn't sound happy and still did not sound happy or even have a smile when I payed at the window. The guy at the next window when I got my food was better because he had a smile on his face. When I got home and started eating, it was very obvious that my burger was not made with love like my McDonald's in Brandon makes their food. Atleast my fries and milkshake were good. The McDonald’s in Brandon I'm talking about is off of East Bloomingdale Avenue and is far above any standards. 11/14/25 Edit: This is the second time I've been to this McDonald’s, the milkshake was the same as last time cause you can't mess up a vanilla milkshake. Fries are more salty this time which makes them 100 out of 10 on a scale. Burger is still mid but the fries kind of make up for it. I don't know if it was a different girl on the speaker or not but the one on the speaker this time was really nice and sounded happy to be working at McDonald’s which makes up for the rest of the lost points from the burger. Good job.
  • HB
    Henry B
    Nov 9, 2025
    1.0
    Don't come to this McDonald's for breakfast 🤢 got egg McMuffin and it came with with everything but also half of the egg shells too. But the bagel steak sandwich I said no egg but got a bagel with no egg and no steak 😡 , I should have known when I had to pull around when I checked bag a saw hash browns missing I guess I'll have to open order too not just look in the bag. The service at the machine was to quick , and mostly teens working there I guess there not use to working that early at 10am on a Sunday smh I'll just go to Wendy's next time which is down the street next time
  • MM
    Manny M
    Nov 6, 2025
    1.0
    WHY IS IT SO EXPENSIVE! Iced coffee at this McDonald’s is over $3.30 cents. The McDonald’s on 41 is cheaper. All other McDonald’s have a better price. $1.59 in Clearwater and the one on 41 is cheaper. THEY SOLD THE FRANCHISE TO SOMEONE WHO IS MONEY HUNGRY! That’s why other stores are cheaper bc it’s still McDonalds and not whoever Casper sold it too. You guys are terrible and we are in a nice area. Come on. There’s so many little coffee shops around immaculate start going there
  • AW
    Aubree Williams
    Oct 19, 2025
    1.0
    Placed an order for breakfast on the app before 11 am. Due to church traffic we weren’t able to get through the drive through before 11:05. At the first window we were told the cashier accidentally cleared our order but take our code to the next window and we will get our food, as we had already paid on the app. At the next window we were greeted by incredibly rude manager. The manager told us that because we got there after 11am they had no breakfast left. We questioned that logic because how do you have no eggs or bacon in the entire restaurant. We went back and forth with this manager for 15 minutes before giving up and leaving. In the time it took for us to try and understand why we couldn’t have our food they could have easily made our order. This manager offered no solutions and no help, it really just seemed that he wanted to argue and waste our time.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Lutz, FL?

McDonald's in Lutz, FL is open for regular dining from 6:00 AM to 11:00 PM every day of the week.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.