Dunkin'

3.1
514 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lutz, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
17852 Aprile Dr, Lutz, FL
33558, United States

Hours

Reviews

3.1
514 reviews
5 stars
191
4 stars
66
3 stars
30
2 stars
37
1 star
190

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and sizes, contributing to frustration and dissatisfaction.

Staff Attitude

While some employees were praised for their friendliness, a significant number of reviews mentioned a lack of enthusiasm and poor attitudes among staff, impacting overall service quality.

Product Quality

Several customers expressed disappointment with the quality of food and drinks, citing stale items and poorly made beverages.

Cleanliness

The location was described as dirty and poorly maintained, with complaints about unsanitary conditions in the dining area.
  • PB
    Paul B
    Dec 27, 2025
    5.0
    America runs on Dunkin! 🇺🇲✝️💪
  • JB
    Julia Buckworth
    Dec 12, 2025
    5.0
    I go to this location several days a week so I see familiar faces. I I have to acknowledge Madison and Julie. Those two are always super friendly and smiling. And my coffee is always made just right !
  • NT
    Nick Tirone
    Dec 9, 2025
    1.0
    Waited 10 minutes. No one acknowledged me. I was invisible. Management/ owners should check it out. I got no service at all.
  • VS
    Vera Sutherland
    Nov 30, 2025
    2.0
    Ordered a bacon egg sandwich, got a cream cheese bagel, & sausage egg sandwich was just egg & cheese. Totally screwed up order My Hot Chocolate was coffee Donuts were good though
  • KI
    krazy ISH
    Nov 27, 2025
    2.0
    I get that it’s thanksgiving day but customer service was abysmal. Croissants were ok. The Cheese wasn’t melted. Coffees were great.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Lutz, FL?

Dunkin' in Lutz, FL is open daily from 5:00 AM to 8:00 PM.

What types of meals does Dunkin' serve at this location?

This Dunkin' location serves breakfast, lunch, and brunch.