Dunkin'

3.1
509 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lutz, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
17852 Aprile Dr, Lutz, FL
33558, United States

Hours

Reviews

3.1
509 reviews
5 stars
188
4 stars
66
3 stars
30
2 stars
35
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported consistently poor service, including rude staff and incorrect orders.

Staff Attitude

Feedback highlighted a mix of friendly and rude employees, with many reviews mentioning unprofessional behavior from certain staff members.

Product Availability

Customers frequently noted that the location often runs out of popular items, particularly donuts, leading to disappointment.

Order Accuracy

Many reviews indicated issues with order accuracy, including wrong items and incorrect drink preparations.

Cleanliness

Several customers commented on the cleanliness of the location, with some describing it as filthy and poorly maintained.
  • KW
    Kurt Wissman
    Nov 2, 2025
    1.0
    Made me wish 0 star ratings were a thing
  • SA
    Sean A
    Oct 30, 2025
    1.0
    Terrible service. Stood at the counter for over 5 minutes. Never acknowledged. The one person taking orders they send to the back to look for creamer instead of the person who actually needed it. Bagel was hard as a rock and felt like I was going to break a tooth eating it. Would not recommend this location
  • BB
    Bob Behnke
    Oct 27, 2025
    1.0
    Finally done with this place- go to Dutch Bros for your coffee. You may wait a bit but the coffee is fantastic, done the way you ordered and everyone is extremely friendly....unlike this location
  • TC
    Tina Cruz
    Oct 19, 2025
    4.0
    First time in a long time that the staff was actually friendly ! Allison at the window was very nice , and the pretty girl with green hair was hustling !!! There were only 3 employees working today that I saw and thankfully the nasty attitude manager wasn’t anywhere to be seen!!!
  • KH
    Katie Higgins
    Oct 16, 2025
    1.0
    If I could give this zero stars I would. How is it possible that I order my food through the app when I leave my house at 9am, I go through the drive through and I’m told to pull up and wait. I didn’t get my order until 9:24am — AND THEN MY ORDER WAS WRONG. This is the fourth time this has happened to me.. Where I order on the app and then I’m told I need to wait.. I’m usually getting this as a quick and easy breakfast for my kids on the way to school and because my food hasn’t been ready we’ve now been late to school twice. I will not be returning unfortunately.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Lutz, FL?

Dunkin' in Lutz, FL is open daily from 5:00 AM to 8:00 PM.

What types of meals does Dunkin' serve at this location?

This Dunkin' location serves breakfast, lunch, and brunch.