Chipotle Mexican Grill

Reviews

• MA

  Melanie Armour

  5 days ago
  1.0
  Super disappointed! Came here for a Wiregrass Spirit Night. When I picked up my order, she said they would not donate to Wiregrass High School because I preordered. She was rude, when I asked for an explanation she said I was disgruntled because she told me they wouldn’t get my money because I preordered. She was also eating with her bare hands at the prep counter when I arrived at the window. Feels like a scam driving traffic to your store and not donating to the school.
• RO

  Richard Ontiveros

  6 days ago
  1.0
  The service itself is rage bait lol Rude employees for no reason even why you try to be nice. I’ll never forget the day like a year ago they sold me a soda cup and I turn around to see the soda machines are out of order 😂 then they told me to go next door to blaze and the manager looked at me like I was on something when I told them they sent me there for soda lmao I have so many stories it’s genuinely hilarious. Watching ppl crash out while sitting there eating was hilarious though. Or the one time I was getting my food to go and they refused to give me a to go lid even though they had to go lids right next to us in the mobile order/to go section. The cashier looked me straight the eyes and said nah sorry those are for the to go orders only 😂 literally rage bait. I don’t like leaving one star reviews anywhere but…mold all over my girls food tonight just kinda that last straw for us.
• KJ

  Kaitlyn Jones

  6 days ago
  1.0
  This chipotle should be shut down. I mean the service is so horrible every time it’s actually entertaining… I go with the lowest expectations but this is one of those draw the line moments. Thank god I noticed it before eating this. Which is something I can’t say about the person who made the food. I mean every single tortilla has big green mold splotches. The worst part is we tried calling several times to let the store know they’re actively selling mold to customers but the system is set up so you can’t speak to anyone in the store. So yeah hopefully ppl look at their food before they eat it.
• JF

  Joe Favazza

  Nov 8, 2025
  1.0
  Food was good, but God forbid if you're not a regular and forget to ask for something until the end of the line....I forgot to ask for guacamole, which they were out of anyways, even when I asked I was made to feel like a child "why didn't you ask for it sooner?!?!".....because I forgot since there was none on display.....then I forgot to ask the cashier for red chimichurri sauce, so I went back in to ask, again the cashier asks "why didn't you aks (yes spelled like that on purpose) for it sooner?!?!?" Because, like I said, I forgot......she acted like she was doing me a huge favor and proceeded to charge me.....I have never been treated so disrespectfully by a bunch of kids behind the counter. I was offered a bogo by customer service.....no, a bogo requires me to spend more money at Chipotle, I refuse... unbelievable!
• UU

  user

  Nov 8, 2025
  1.0
  I had an extremely disappointing experience at this Chipotle location. When I picked up my order, the black woman employee who handed me my food was rude, dismissive, and rolled her eyes, saying there was no vinaigrette in a disrespectful tone. Later, while I was quietly eating, she accused me of “staring” and continued mouthing things and cursing under her breath. I also witnessed her being rude to multiple other customers including telling a man to stop eating because he was “fat,” even though he was with a child. This kind of behavior is completely unacceptable in any workplace, especially in front of customers. When my cousin asked the manager for the employee’s name, the manager laughed and said he’d “take care of it,” but didn’t seem to take the situation seriously as he was laughing through her behavior. Based on other reviews mentioning similar behavior, this appears to be an ongoing issue that needs to be addressed by upper management. I hope corporate looks into this location’s customer service and staff conduct, because this experience was unprofessional and made multiple customers uncomfortable.

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