Sonic Drive-In

3.7
1964 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Longwood, FL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 155 East Sr 434 for the ultimate SONIC experience!

Location

Sonic Drive-In
155 East Sr 434, Longwood, FL
32750, United States

Hours

Reviews

3.7
1,964 reviews
5 stars
885
4 stars
418
3 stars
243
2 stars
117
1 star
301

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times for orders, often exceeding 20-30 minutes, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted issues with food quality, including cold meals, incorrect orders, and overcooked items.

Customer Service

Numerous complaints were made about rude and unhelpful staff, particularly management, contributing to a negative dining experience.

Order Accuracy

Frequent mistakes in order fulfillment were noted, with customers receiving incorrect items or missing components.

Staffing Issues

Several reviews indicated that the location is often understaffed, impacting service speed and overall customer experience.
  • RO
    rory olson
    3 days ago
    1.0
    This is incredible. The price of their burgers and drinks is ridiculous. 6 mozzarella sticks for six Dollars. Sonic, you are working your way out of business. I will not be back, food subpar, and now overpriced. I don’t even understand how you have so many stars as you roll down and look at these. They’re all one star I don’t believe five stars on any review is an actual customer this place is a dump.
  • LS
    Lori Schmidt
    Jan 4, 2026
    5.0
    The one place I remember sense I was a teenager. The food is still good. The only thing I wish is that they went back to their original footlongs. Portions are still good. Drive inns are great.
  • JE
    Jayme Ersch
    Dec 27, 2025
    1.0
    They are awful when it comes to service and just don’t pay attention to order's at all. That or because they have gotten use to me they choose to just pick on me! They always mess up my order! I also for a mango slush with extra flavor, added blue raspberry bubbles with extra bubbles! They did amazing at first. Now they always mess it up and never get it right, thy manage to either never do any flavor at all, no bubbles or just two bubbles to tease me. This time they ended up adding nerds to my drink and my 16 year old said mom they just like messing your order up. 🤦‍♀️ Please speak to your associates about making peoples orders correctly.
  • JC
    John Comunale
    Dec 22, 2025
    5.0
    I walked into Sonic right as they were closing, fully expecting to be turned away or rushed. Instead, Angelyna gave me absolute world-class service. She was welcoming, patient, and went out of her way to make sure everything was perfect — no attitude, no shortcuts, just professionalism and kindness. It’s rare to see that level of care at the end of a shift, and it really stood out. Angelina is the kind of employee who makes people come back. Huge thank you to her and the team.
  • SG
    Sam Gatica
    Dec 14, 2025
    1.0
    Had to pick an uber eats order from this location and waited over 35 minutes for the order. I checked in multiple times while waiting the 35 minutes to ask about the status of the order and was reassured it was on the way. Come to find out after my 3rd or 4th check in l they gave the order to another driver 5 minutes after I arrived despite being told they would bring it out to me soon. So I was essentially lied to and I had to cancel the order and missed the pickup for my next delivery due to the next order’s store being closed which cost me money time and gas tonight. THATS JUST PT.1 PT.2 I got hungry and decided to return in the same hour as a customer this time willing to give them a chance to make it right. I asked for a simple order of mozzarella sticks and was hoping to get them comped or discounted to compensate for my troubles. Seemed like a reasonable price to discuss potential comp or discounting but the manager I spoke with was horrible at customer service and communication. She had a hostile tone and shut me down in the middle of my explanation as to what happened earlier when it was THEIR mistake. $7 people. They thought it was too much trouble to even discount a $7 order of mozzarella sticks to make things right and gain a new customer but it seems that was too much for the manager to handle. There’s no interpersonal skills at this location from whoever the manager was as I did not get her name, but know if you decide to come here you’re actively choosing worse customer service and quality of food and experience. Anywhere else would be more worth your money. As a result of their lack of communication with my delivery order earlier, I got a strike on my uber delivery account and am at risk of being terminated despite all that happened being out of my control. Shame on the manager and shame on whoever runs the place because they obviously don’t check in on their staff enough. The cashiers can only do so much and failure to deliver good service is a result of poor management and lack of training and care. I better hear from someone higher up because this is unacceptable and a business doomed to fail any day now if it keeps up.