Multiple customers reported issues with incorrect orders and inconsistencies in food preparation.
Customer Service
While some reviews praised friendly and accommodating staff, others highlighted poor service experiences and lack of responsiveness to complaints.
Food Quality
Feedback on food quality was mixed, with some customers enjoying the food while others expressed disappointment, particularly with specific items like blizzards and burgers.
Pricing
Several customers noted that prices were high compared to other fast food options, leading to dissatisfaction regarding value for money.
Cleanliness and Atmosphere
The restaurant was frequently described as clean and pleasant, contributing positively to the dining experience.
MH
mp Hs
Nov 16, 2025
3.0
Food and everything is decent as any other DQ but way over priced for our small town.
KK
Kimberly
Nov 13, 2025
5.0
I go every Monday to visit my son. And the atmosphere is chill and the music is fun. We sit and are served with a smile and always enjoy the meal.
DN
Diane Nelson
Oct 26, 2025
2.0
I come to DQ once a week to enjoy my self because they really have amazing food. And the atmosphere was tremendous. But for the last couple times I have came they have got my order wrong multiple occasion and then the price change says one thing on the board outside and the receipt says another?! Do they have new employees???
CN
Cliff Neukam
Oct 14, 2025
5.0
Fun relaxing place for the whole family. Won't break your budget.
DD
Danielle
Oct 7, 2025
1.0
I used to love this place. They were always super friendly and never got my order wrong. But something has definitely changed within the last few months. I've now had several orders wrong, and today was the last straw for me.
I ordered a choco brownie blizzard and it tasted like it had chemicals in it. I've had so many blizzards from this particular DQ and NEVER had one that tasted like this. Not only that but my onion rings were a mess. Not even shaped like rings. I swear, I thought one of them was a mozzarella stick at first but no, it was just a mushed ball of onions.
The real kicker is when I called to complain (because I picked up my food and brought it home), they didn't seem to care at all. They told me the only way to get a refund was to literally bring the food back to the store... even if it's DAYS later. Seriously. Never before have I had a fast food joint make me bring the food back days later. I was seriously shaking my head over the phone.
I also want to mention, about a month ago, I tried to redeem my DQ rewards for a free box of dilly bars. No one in the store knew how to redeem it. They literally told me it was impossible. Not because they were out of stock or anything like that. It was simply because no one in the entire store could figure out how to get it to work.
Yeah, I'm done. I don't know if the store has new management or what, but it has gone down hill FAST. I urge you to stay away from this place. There's a small locally owned ice cream shop in town. I guess they'll be getting my business from now on.
What are the regular business hours for Dairy Queen Grill & Chill at 817 S Ohio Ave?
The restaurant is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, Friday from 10:00 AM to 11:00 PM, and Saturday from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill in Live Oak open on major holidays?
Dairy Queen will be closed on November 27, 2025, and December 25, 2025. On December 24, 2025, it will operate from 10:00 AM to 7:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location provides both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and wheelchair users?
Yes, the location is family-friendly, welcomes children, and is wheelchair accessible with facilities like booster seats and high chairs.
Can I order food online or through a mobile app for Dairy Queen Grill & Chill?
Yes, you can order for pickup online via their order page or download the Dairy Queen app to access exclusive deals and mobile ordering.
What is the contact phone number for Dairy Queen Grill & Chill in Live Oak, FL?
The main phone number is +1 386-362-7009.
What other nearby restaurants are located close to Dairy Queen Grill & Chill at 817 S Ohio Ave?
Nearby restaurants include KFC for chicken fast food, Asian Yummy offering Asian fusion cuisine, China Tasty serving Chinese food, Pizza Hut for pizza, and Golden Corral offering American dining.
What attractions or services can I find near Dairy Queen Grill & Chill to visit after my meal?
After your visit, you might check out Empire Farms for farm activities and pet services, or the Eastern Rodeo Company for arcade and amusement park fun.
Are there convenient services near Dairy Queen Grill & Chill for banking and auto needs?
Yes, First Federal Bank and TD Bank are nearby for financial services, and Take 5 Oil Change and O'Reilly Auto Parts provide automotive repair and parts services close by.