Multiple customers reported poor communication and service, with orders frequently being wrong or taking too long.
Food Quality
While some customers praised the food as fresh and delicious, others complained about incorrect orders and food quality declining.
Pricing Concerns
Several reviews mentioned that prices are high for the portion sizes and quality, leading to dissatisfaction.
Staff Friendliness
Despite service issues, many customers noted friendly and attentive staff, with specific employees receiving commendations.
Cleanliness and Atmosphere
The restaurant was generally described as clean and pleasant, contributing positively to the dining experience.
LD
Ladonna Denmark
Jan 4, 2026
5.0
Love it there we went during Christmas and it looked like a Christmas filled room
RM
Rebecca Morgan
Jan 3, 2026
5.0
Delicious
CL
Chamois Wells- Livingston
Dec 15, 2025
1.0
I placed an order @6:57 pm. A young lady, Sheyenne took my money and gave me my drink. A few minutes later Sheyenne says she wants me to park in spot one. As she's instructing me, she looks bad and said your food is ready. She then goes outside to handover an order. All good. No problem. A young man comes to the window and instructs me to pull over and my food will be out shortly. I tell him the other young lady told me it's done. So another young lady, African American kind of short tells me, they are heating up my fries it will be just a moment. I say Hi. She laughs. Mind you I spoke with three different employees in a matter of minutes. So i ask for a refund. A few seconds maybe 30 Sheyenne appears hands me my food. The African American young lady waves me off and tells then close the window. A fourth young lady dark hair says in a very condescending manner. God bless you, oh God bless you. I did not want to incite any disturbance so I took the food and trashed it, only God knows what they did to it. Absolutely too many teenagers fueled by ego. Most horrific experience of my life. I was passed through 4 employees and none of them tried communicating with one another. Horrid experience.
JS
jessica Edwards (SwiftlyJess)
Nov 29, 2025
5.0
I went here the other week for lunch and was suprised by how lovely my experience was. The staff was extremely friendly and attentive. They could see we had a long day at work and made sure we were taken care of. They even made my blizzard when I stood up to go which was perfect. My food was fresh, hot, and delicious. The store was clean. All those workers deserve a raise for sure. They love there job!
MH
mp Hs
Nov 16, 2025
3.0
Food and everything is decent as any other DQ but way over priced for our small town.
What are the regular business hours for Dairy Queen Grill & Chill at 817 S Ohio Ave?
The restaurant is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, Friday from 10:00 AM to 11:00 PM, and Saturday from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill in Live Oak open on major holidays?
Dairy Queen will be closed on November 27, 2025, and December 25, 2025. On December 24, 2025, it will operate from 10:00 AM to 7:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location provides both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and wheelchair users?
Yes, the location is family-friendly, welcomes children, and is wheelchair accessible with facilities like booster seats and high chairs.
Can I order food online or through a mobile app for Dairy Queen Grill & Chill?
Yes, you can order for pickup online via their order page or download the Dairy Queen app to access exclusive deals and mobile ordering.
What is the contact phone number for Dairy Queen Grill & Chill in Live Oak, FL?
The main phone number is +1 386-362-7009.
What other nearby restaurants are located close to Dairy Queen Grill & Chill at 817 S Ohio Ave?
Nearby restaurants include KFC for chicken fast food, Asian Yummy offering Asian fusion cuisine, China Tasty serving Chinese food, Pizza Hut for pizza, and Golden Corral offering American dining.
What attractions or services can I find near Dairy Queen Grill & Chill to visit after my meal?
After your visit, you might check out Empire Farms for farm activities and pet services, or the Eastern Rodeo Company for arcade and amusement park fun.
Are there convenient services near Dairy Queen Grill & Chill for banking and auto needs?
Yes, First Federal Bank and TD Bank are nearby for financial services, and Take 5 Oil Change and O'Reilly Auto Parts provide automotive repair and parts services close by.