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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Lithia, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported poor service, with rude staff and inconsistent order accuracy being common complaints.
Product Consistency
Customers frequently noted issues with product quality, including stale donuts and incorrect drink orders.
Staff Training
There is a significant concern regarding the lack of training among staff, leading to mistakes and poor customer interactions.
Management Issues
Several reviews highlighted problems with management, including unprofessional behavior and inadequate oversight of staff.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service.
BV
Brian Villucci
Jan 31, 2026
1.0
I will not! Be coming back.
While I waited in a long line in the drive through to place an order there was a sign saying yield to online orders. 5 cars went in front of me after I waited 15 minutes. If Dunkin thinks my time is so invaluable that I must let someone go ahead of me after waiting then I will be going to starbucks. At least there I don't have to yield to preferred ordering types. Bad business Dunkin. Bad business.
MM
MoonChild
Jan 8, 2026
1.0
This place sadly has gone down hill. Not all, but most of the workers make it clear they hate their job and don’t want to be there. My drink comes out different every time. I simply asked for extra flavoring in my drink (I offered to pay for it) they simply looked in my face and said no. Like what. And then in the DRIVE THRU I didn’t tip because hello it’s a drive through. And then you scoff at me while watching the screen? I’m sadly disappointed in the Dunkin since it used to be my favourite.
LM
Lani M
Dec 16, 2025
2.0
The girl at the window was a sweetheart but this review is for management of this location. 9/10 times when I come here they are rude and make it obvious they hate their job. This was the final time I’ll come to this location. As a reminder, there are Dunkin’s everywhere, if one location has better service, you won’t keep customers at your location with poor service. And the blonde manager with a perpetual look of misery is terrible. Then they ask for a tip!! Hilarious.
CB
Christina B
Dec 7, 2025
1.0
This establishment has joined the silliness of requesting a tip in the drive thru. I am literally driving through, picking up my own order and you pass a machine out to me requesting a tip and then getting a snarky look when I do not give one. So basically, at this point, should we tip the cashier at 7-11, WaWa, the grocery store, Wal Mart, etc? There is no establishment where a drive thru cashier should ask for or expect a tip. People who do it do it because they feel guilted into it, fearing their drinks or food will be made incorrect if they don’t.
BM
Brandon Miller
Nov 12, 2025
1.0
Place really went downhill. Nightcrew is not trained and cannot solve the simplest of problems. Today got a hot chocolate that I couldn't even drink because it didn't have enough mix. Had a coupon for a $2 pumpkin loaf which they had but he didn't know how to ring in so he couldn't give it to me. Clearly lack of training and supervision. I will be taking my business elsewhere as this is the second time in a matter of a couple months I had similar issues.
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