Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Lehigh Acres Subway® Restaurant at 1316 A Homestead Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with employees being rude, unprofessional, and inattentive to customers.
Food Quality
Many customers reported issues with food quality, including stale bread, incorrect orders, and concerns about food safety.
Cleanliness
Several reviews mentioned unsanitary conditions, including improper food handling and lack of hygiene among staff.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with online orders.
Staff Attitude
Mixed feedback on staff attitude, with some customers praising individual employees while many others reported negative experiences.
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Lisa Delgiudice
Jan 13, 2026
1.0
I had a very disappointing experience at this Subway location. I ordered the Italian protein pocket and was told I had to get it “as is,” which I was fine with. However, when I asked to substitute mayonnaise for the aioli sauce and add pickles, the employee refused.
This was a simple condiment/vegetable request, yet the employee was unwilling to accommodate it. The situation went back and forth unnecessarily, and ultimately my husband and I walked out without ordering—despite planning to purchase sandwiches for ourselves and our two children.
I understand menu guidelines, but refusing basic substitutions. This experience cost the store multiple sales, and I won’t be returning to this location. This happened on Tuesday January 13 around 6- 7:30 pm. The girl said her name was Chelsea and just absolutely refused to let me have mayonnaise on my order.
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Adrian Couce
Dec 5, 2025
1.0
The absolute worst toxic customer service by the two girls working the late night shift tonight I’ve never experienced anything worse than this how could you not give simple greeting and gratitude to random customers and give attitude as soon as you greet them anyways the atmosphere is horrible I believed way more that a huge company would do a better job hiring people. I get it you’re working minimum wage late at night it could be rough but there is no excuse to be gossiping and laughing for someone simply ordering a sandwich it’s free to be respectful and let me remind you grown women cause you clearly weren’t raised the correct way. I genuinely hope the manager re-evaluates and does not tolerate how disrespectful those two women are.
DA
Diego Alejandro Agudelo
Dec 5, 2025
1.0
The two women working the night shift were extremely rude and completely unprofessional. They don’t listen to basic instructions when making a sandwich and acted annoyed the whole time. I ended up with just bread, lettuce and spinach, as if they did it on purpose. They clearly have no interest in serving customers properly. I will not return.
TD
Trisha Dale
Oct 4, 2025
1.0
Every time I get food from this location it's always horrible. The bread is hard as a rock. I thought maybe it was a 1 time thing but the last 3 times doesn't like. The stuff inside the bread was good and fresh so maybe if you ordered a salad it would be better. But I highly recommend to stay away from the bread.
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