Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly during late-night shifts.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold, stale, or poorly prepared items.
Ice Cream Availability
A significant number of customers expressed frustration over the unavailability of ice cream, citing broken machines or refusal to serve.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.
Staff Attitude
Several reviews highlighted negative interactions with staff, including rudeness and lack of professionalism.
AW
Alexza Wagner
Nov 15, 2025
1.0
Came through in the morning on our way across the state. Ordered mcmuffins for the family. None of the kids could even bite through their buns since they'd been sitting in the warmer so long. I thought they were being dramatic until I tried mine. Terrible. Follow food safety rules please!
LS
Lonnie Sizemore
Nov 14, 2025
3.0
I usually swing through on 3rd shift and those two are usually on point. My bad review is from coming through during the day, twice I've gone through drive through and the meal is either wrong or poor quality. First time, the burgers were cold, like refrigerated cold. second time, I tried a chicken sandwich both the meat and bun were burned. I am sure I could go in and get the food remade, but that's not the point. The quality of service has dropped significantly the past few months. perhaps ownership should take a closer look. Thanks for reading!
WS
Water treatment / home services
Nov 13, 2025
1.0
This morning I went through and ordered 2 mcmuffins and 2 sausage mcmuffins. When opening the package to enjoy my breakfast I paid 5 dollars per sandwich for. I found 2 English muffins with only egg , and my other 2 had sausage, egg , but no cheese . Speaks to training , attitude . And integrity of the work force of this establishment. Gentlemen attitude wasn't great, looked and sounded like he was sick of these dumb customers coming in .
CP
Chuck Phillippe
Nov 4, 2025
1.0
Used the app. Wasted 30 minutes waoting on a bag of cold food.
KH
Kayley Hensley
Oct 21, 2025
3.0
They need to work on the two lane drive thru traffic order, waited for two minutes or so only for them to try and take the order next to me when they had just pulled up after me waiting for a few minutes, got attitude when I drove up to the window to order