Panera Bread

Reviews

• JS

  Joyce S

  Nov 12, 2025
  1.0
  Your order will always be wrong and poorly packed in some fashion after sitting at the drive through for long periods of time. Ordered chicken noodle was given broccoli cheddar.
• LC

  Laura Coons

  Oct 21, 2025
  1.0
  People in the kitchen don't have covers over beards. Long hair is hanging down around there face not pulled back. The dish my husband's Mac and cheese was in was still dirty with dry food,that scrapped out. The manager just said that it was stained and was rude about it. Husband got a new Mac and cheese and that bowl had beard hair in it. Place needs a lesson in management and customer service, as well as proper face and hair coverings for food service jobs.
• AC

  Adam C

  Oct 21, 2025
  1.0
  Wife and I came in tonight. I ordered a French dip and a bowl of Mac and cheese. First bowl of Mac and cheese was gross. The bowl was not cleaned. The dried food on the sides rubbed right off with a finger. It was disgusting. The lady upfront offered a new bowl and asked the Manager Garrett for a new one. He in an annoyed tone asked her why in front of me. Then looked at my bowl with an annoyed look and said sorry for the stains. That was no stain it was a dirty bowl. Then my replacement bowl of Mac and cheese has this wonderful little hair in it. At this point I am just done. The Manager Garrett and two of his male co workers who have long hair and beards do not have proper beard restraints. The workers all have a very annoyed look and demeanor to all of the customers.
• DL

  Dana Lounders

  Oct 19, 2025
  2.0
  Decided to stop here for lunch during our grocery shopping. This was the first time I have visited Panera, but my wife was used to it while living in Colorado. It took a minute for us to order and the lady at the register was very accommodating by explaining the choices. She ordered the Italiano Sandwich and I, the Ciabatta Cheesesteak. My wife stated her sandwich was different from what she remembered in Colorado, but tasty and my Cheesesteak did not taste at all like a Cheesesteak Sandwich. The Mac-n-cheese was okay, but I am not a fan of the white cheese and the chicken noodle soup had a weird taste to it. I have to say, I do not understand receiving a piece of bread as a side with the meal when you order a sandwich to begin with. All in all, the price did not reflect what we received, as the sandwiches seemed chintzy with the width of the sandwich bread not matching that of the pictures and the meat being less than a regular sandwich. I also was disappointed paying $3.29 for a drink and receiving something similar to a kid’s cup for a medium drink. Finally, they did not offer a military discount. First time and last for my, unfortunately.
• PR

  Paul Rega

  Oct 11, 2025
  1.0
  I have a complaint. I was at your Lecanto, FL location on October 11 at approximately 1:30. The woman at the register was incredibly rude and uncaring in terms of answering a rather simple question regarding the menu. When I asked her a question, she rolled her eyes and in a very condescending manner tried to answer my question. I explained to her that I wasn't familiar with the menu but it was clear she didn't care about me and was annoyed that I was asking a question. I'm a local business owner and was astonished by her extremely rude behavior. I left the restaurant in disgust. I may never go back. I called the store's assistant GM Megan, and explained the situation. Thank you for your attention to this matter.

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