Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
1,537 reviews
5 stars
597
4 stars
299
3 stars
210
2 stars
132
1 star
299
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
There were mixed reviews on food quality, with some customers enjoying the taste while others complained about dry, tasteless, or improperly cooked items.
Cleanliness
Several reviews highlighted cleanliness issues in the dining area and kitchen, with some customers noting dirty conditions.
Sauce Availability
Many customers expressed frustration over the lack of sauces provided with their orders, indicating a pattern of stinginess.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted enjoyable meals.
- DLDino LutzOct 22, 20251.0They are so incredibly stingy with sauces here you’d think there was a national sauce shortage or something. It sucks when i get my online order from this place because it seems like they TRY to do BELOW the bare minimum. Filling my caesar salad dressing 1/6 filled in the cup doesn’t make you smart for saving product, it makes you cheap and underprepared. Do not order from this location if you want to get what you PAY for. Save yourself the money.
- KCKayye ChenOct 19, 20255.0Staff here is nice and friendly food wa hot and fresh
- DHD. HallOct 8, 20255.0Had to leave my condo after a power outage so I spent a leisurely afternoon at Pollo enjoying the A/C, BBQ pork sandwich, flan and some lemonade. The seating area wasn't crowded at all. Thanks Pollo!
- NTNancy TorresOct 2, 20251.0Attitude issues My chicken was still bleeding soup was just broth Like why work there if your so unhappy and unwilling to do the job. Forget about it not for me
- KPKEEPING UP WIT POOHOct 2, 20255.0Lovely and Jasmine took great care of me and my family in the Drive thru yesterday! They were So Patient and Gracious!!! Literally not making this up it just felt Good! They Gave me everything my whole order I was still waiting not knowing I was done lol they didn’t rush me or yell she politely asked do you want anything else lol ! Thank you God Bless! Love that experienced yesterday!
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours for Pollo Tropical in Laurdehill, FL?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:30 AM to 11:30 PM. You can order online through their delivery website.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban and Latin American dishes featuring fresh 24-hour citrus marinated chicken and other traditional and creative flavors.
What are the accepted payment methods at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Does Pollo Tropical have seating available for dine-in customers?
Yes, Pollo Tropical offers indoor seating, wheelchair accessible seating, and high chairs for families with children.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has a wheelchair accessible entrance, parking, seating, and restrooms to accommodate guests with disabilities.
Does Pollo Tropical serve vegetarian options and have a kids menu?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
Are there convenient nearby places to visit before or after dining at Pollo Tropical?
Nearby places include Beauty Trends hair salon, Love Nails beauty salon, and UFC GYM for fitness activities, offering customers options to combine dining with other services.
Where can I access banking services near Pollo Tropical?
There are several banking facilities nearby including Wells Fargo, Wells Fargo ATM, and Presto! ATM, which provide convenient financial services close to Pollo Tropical.
Are there grocery and pharmacy options near Pollo Tropical?
Yes, nearby you can find Publix Super Market at Inverrary Falls for groceries and Publix Pharmacy at Inverrary Falls for pharmacy and drugstore needs.