McDonald's

Reviews

• ED

  Elena Durocher

  Feb 18, 2026
  1.0
  To Whom It May Concern, I am writing to formally file a complaint regarding my recent experience at your location. The young man who initially took my order clearly did not know how to properly enter or process it. He was not an active listener, which resulted in confusion and frustration during what should have been a simple transaction. Due to the issues with my order, I requested to speak with a manager. It took approximately 10 minutes for the manager to come to the window. When I asked what caused the delay, he stated that he was counting money. I found this response inappropriate given that a customer concern should take priority. The manager identified himself as Ray. Unfortunately, his appearance was unprofessional—his shirt was hanging loosely and partially out of his pants, and he appeared as though he had just woken up. Most concerning, he did not acknowledge my concerns or attempt to resolve the situation. Instead, he simply walked away without offering assistance or an apology. This experience was unacceptable and reflects a serious lack of training, professionalism, and customer service standards. I believe this location requires immediate review and corrective action to prevent other customers from experiencing similar treatment. I would appreciate a response regarding how this matter will be addressed.
• JW

  Joe Willis

  Jan 29, 2026
  1.0
  Ignored at the drive through speaker, ignored at the counter. Crazy.
• CB

  Cristian Borquez

  Jan 14, 2026
  1.0
  I don’t even know how to describe how bad the service was. Mcdonalds corporate just needs to shot this location down to save their reputation. What a nightmare 🤢🤮🤦🏻
• DM

  Daddy MITCHELL

  Jan 10, 2026
  5.0
  Drive through is always fast at this location
• CL

  Calvin B Lamar

  Dec 26, 2025
  1.0
  I am writing to formally express my concern regarding a very disappointing experience at your McDonald’s location at 1140 N State Road 7 (US-441), Lauderhill, Florida, on December 14, 2025, at approximately 10:29 PM. Upon arriving at the drive-thru, I waited an unusually long time at the ordering device without any greeting, acknowledgment, or request for my order. After receiving no response, I proceeded to the window, assuming there may have been a technical issue or staffing delay. When I arrived at the window, the cashier immediately responded in an unprofessional and dismissive manner, stating, “Don’t you realize that I’m the only one working both of those windows?” I calmly explained that staffing challenges are not the customer’s responsibility and that a basic level of courtesy and communication is still expected. Unfortunately, the cashier showed no concern, offered no apology, and continued to be rude. I then requested to speak with a manager. When I informed the manager that I intended to contact corporate regarding the incident, I was told that this is not a corporate store and that corporate could not assist me. I requested the owner’s contact information and was told it would not be provided. The manager stated that he would “handle it internally” and further mentioned that I was the third customer to complain about this employee, which suggests this is not an isolated incident. I want to be clear: I understand that staffing shortages happen, and I have grace for hard-working employees. What I do not accept is disrespect, dismissiveness, or the suggestion that customers should tolerate poor treatment because of internal operational issues. As the franchise owner, I believe you would want to be aware of how customers are being spoken to and how concerns are being addressed, especially when repeated complaints are involved. I trust that you value professionalism, accountability, and customer service, and I hope this matter will be taken seriously. I would appreciate acknowledgment of this complaint and information on how situations like this will be prevented in the future. Thank you for your time and attention. Respectfully, Calvin B Lamar

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