Panera Bread

Reviews

• CL

  Chris L

  Jan 3, 2026
  2.0
  Do better with your Uber orders. We routinely have items omitted or when we order a baguette we get one inch of ripped bread. Why are online orders somehow worse? When we come in the food is always fine. Photo attached is apparently what qualifies as a "baguette" for an online order.
• TB

  TOM B

  Dec 23, 2025
  5.0
  Good place for a quick breakfast. I was there about 9:30am not very busy and without many people being there it seemed a bit like a long narrow barn but I'm sure there's a lot of places like that, over all happy with the food, but it seemed tired as though it needed a splash of paint
• BM

  Brenda McAllister

  Dec 23, 2025
  1.0
  I live out of state and ordered breakfast for a client's office online Friday for a Monday morning delivery. 20mins prior to delivery date it was not showing order as even being prepared so I called and it took my 20mins of calling over and over again to finally get someone to answer the phone, Kimberly the catering mgr. She blamed the website for a glitch and said my order was done and ready for pickup, so interesting my order started tracking as soon as I told her about this. I ordered an individual size of cream cheese in error instead of a tub so I asked to fix this and she said we can't make changes to an order now, I offered to pay for it as a separate order. She put me hold and when picked the phone back up she hung up on me so I had to call back. She said mgr said he would just change it out to a tub (this was not done). She hung up on me a 2nd time as well but least called me back, she blamed this on the phone system. I called back after the order was delivered and asked my clients if everything arrived and was informed they still only recd the individual size cream cheese not the tub as mgr said he would send.. a girl answered the phone and she thought she put me on hold but I sat a listened to their entire conversation about me (girl who answered the phone, Kimberly the catering mgr and Tyler the mgr). She said its Brenda on the phone again and Kimberly said I do not want to talk to her again, the mgr Tyler said just tell her the order was sent out.. Kimberly got on phone and I told her I wasn't going to speak to her and wanted to speak to the mgr. They put me hold again for another 5 mins and when he picked up was awful, he sounded like he was asleep, did not care at all, never apologized and tried to say he didn't say what i heard him say. This is awful customer service. I spent $230 on this order and they can't be bothered to speak to me on the phone. I called the corporate office in Tampa and left a msg so they are aware how poorly this location is being ran and their staff cant be bothered to speak with their customers!! I was told he the msg was sent to the area Director. I have ordered from this Panera for my clients the last 5+ years in a row and I WILL NEVER ORDER FROM THEM AGAIN, or likely any other Panera if corporate cannot be bothered to return my call either. 'tis the season for rude and uncaring employees
• DK

  Dana Kern

  Dec 16, 2025
  1.0
  I just got home to realize, I’ve gotten only one piece of baguette with my TWO individual cups of soups. I’ve ordered and paid for two cups of Broccoli Cheddar Soup, one for me and one for my husband! I was the only one waiting there for pickup and there were barely any sitting inside. Needless to say that I will not spend any single penny of my money there anymore! What a non existing customer service, ripoff! No wonder that that location is going downhill!
• LC

  Lynn Carana

  Nov 14, 2025
  1.0
  I came in with my daughter yesterday expecting a friendly environment with some good food, what I got was the COMPLETE opposite. I come in making it aware to the young lady working up front that my daughter has a nut allergy. She seemed annoyed the moment I said that. I brushed it off and ordered my food anyway. Food coming out took extremely too long. We only got two items and me and my daughter were sat waiting on our name to be called for 20 minutes. I look over the counter and see a group of employees all standing around and goofing off while I was still waiting on my order. I gently reminded them that my order was on the screen and I had been waiting about 10 minutes at that point. They seemed annoyed like the young lady up front and went on to make my food. Once I went up and got the food my daughter started complaining that she would like to go home so of course I grab a box and we pack up and leave this rancid place. May I also add that this place lacks cleanliness. Bathrooms are horrid and it smells like a dead animal in there. Once we get to the car I notice my daughters neck and chest are covered in hives. I rush her over to the ER across the street and get it taken care of. There were no nuts directly in her food but that means there is some sort of cross contamination problem happening at this rancid place because the hives were from the nuts. Moral of the story I will never be coming back here ever again. My daughter is traumatized. Completely ruined our family vacation. This place needs to be shut down and shame on the employees for thinking that it’s ok to serve that slop they call food. Absolutely disgusting place.

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