Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Lakeland S. Florida Ave. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.4
194 reviews
5 stars
97
4 stars
14
3 stars
11
2 stars
9
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of employees being dismissive or unhelpful.
Food Quality
Numerous reviews highlighted issues with food quality, including dry, overcooked wings and incorrect orders, leading to dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and poor hygiene practices among staff.
Order Accuracy
A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect food preparation.
Wait Times
Customers frequently complained about long wait times for orders, both for pickup and delivery, often exceeding expected times.
- BBBrittany Barber3 days ago5.0This is our 2nd time coming to this location and Ms. Shay is so nice to me and my girls. She always provides a pleasant experience every time we come in. We will definitely be back. Thank you again Ms. Shay and to the rest of the crew at Wing Stop.
- ABAshley BellDec 6, 20255.0This Wingstop stays busy, but they are so accommodating. My online order was wrong on my part, and they immediately made it right without any issues. We are regular customers here. Their wings are always fresh and made to order. The staff has always been kind and polite each time.
- YGYordangel GuerreroDec 3, 20251.0### **Title: Dishonest Order Status – Caused Unnecessary Waiting** I visited this location recently to pick up an online order. Upon arrival, the order status screen clearly indicated my order was **"Ready for Pickup."** When I approached the counter, the employee informed me that the order was, in fact, **not ready** and still needed some time. I sat down to wait, but after about seven frustrating minutes, I checked in again. I spoke with the person I believed to be the supervisor, who gave me a very concerning explanation: **They mark orders as "Ready" on the system simply to avoid customer complaints or problems.** This situation is very misleading. Customers rely on the status screen to manage their time. Falsifying the order status is dishonest and wastes the customer's time unnecessarily. I hope management addresses this practice immediately to ensure accurate and honest communication with their patrons.
- JHJohn HeinNov 24, 20251.0This is really a sad group of people amd the place was grose
- MTMr. Professional TruckerOct 31, 20251.0I don't see how anyone is rating this place highly because the wings are extremely dried out and there's barely any meat on them at all. I felt like I was eating mummified chicken wings.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours of Wingstop Lakeland S. Florida Ave for dine-in and pickup?
Wingstop Lakeland S. Florida Ave is open Monday to Wednesday and Sunday from 10:30 AM to 12:00 AM, and Thursday to Saturday from 10:30 AM to 1:00 AM for dine-in and pickup services.
Does Wingstop Lakeland S. Florida Ave offer delivery services?
Yes, Wingstop Lakeland S. Florida Ave offers delivery services every day from 10:30 AM to midnight, except Thursday to Saturday when delivery is available until 1:00 AM. They also provide same-day and no-contact delivery options.
Can I order Wingstop Lakeland's menu online for carryout or delivery?
Yes, you can order online for carryout or delivery through Wingstop's official website or their mobile apps on iOS and Android. The menu includes classic wings, boneless wings, tenders, and various sides.
What types of flavors are available at Wingstop Lakeland S. Florida Ave?
Wingstop offers over 11 iconic wing flavors, including Lemon Pepper and Original Hot, ensuring a satisfying option for various taste preferences.
Does Wingstop Lakeland accept credit card payments?
Yes, Wingstop accepts American Express, Discover, MasterCard, and Visa for payments.
Is there a drive-through option available at Wingstop Lakeland S. Florida Ave?
No, Wingstop Lakeland does not offer drive-through services; the drive-through is closed every day.
Where is Wingstop located in Lakeland, Florida?
Wingstop is located at 4217 S. Florida Ave, Lakeland, FL 33813, United States.
Are there any notable nearby places I can visit before or after enjoying Wingstop wings?
Yes, nearby you can visit Big Lots for shopping, Winners Circle Sportsbar and Grill for drinks and entertainment, or New Moon Sushi for a Japanese dining experience, all within close proximity to Wingstop.
Is there a pet store near Wingstop Lakeland for pet supplies?
Yes, Pet Supermarket and VetWellcare Vaccinations Clinic inside Pet Supermarket are nearby, offering pet supplies and veterinary services conveniently close to Wingstop.
What local services are available around Wingstop Lakeland for financial or insurance needs?
Nearby, you will find H&R Block for accounting and financial services, and Acceptance Insurance for insurance needs, making Wingstop a convenient stop when handling errands in the area.