Brand Certified
Wendy's
3.6(1471 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
5740 Highway 98 North, Lakeland, FL
33809, United States
Certified by Wendy's • Mar 01, 2026
(863) 816-8086
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/fl/lakeland/5740-highway-98-north
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.6
1,471 reviews
5 stars
619
4 stars
301
3 stars
191
2 stars
91
1 star
269
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and rude staff, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted poor food quality, including cold, stale, or improperly prepared items, with some customers expressing disappointment in their meals.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms, which negatively impacted their dining experience.
Customer Experience
While some customers praised friendly service, many others experienced a lack of proper customer care and attention, particularly in handling complaints.
- BWBarbara WalkerFeb 19, 20262.0I went in and it was about 2 ISH BUT after lunch there was one person ahead of me & he had already ordered Just waiting.... only one person spoke to me as I waited it was about 8 - 10 minutes it was just entirely too long most of the employees were focusing on the drive through (SMH) will be a while before I go back needless to say!
- LHLisa HoustonFeb 15, 20261.0I have never been to Wendy’s and ate a more disgusting burger as I did today! The sad part is we waited in the drive through for 10 minutes before it was handed to us! We were very disappointed in the food!
- RDRebecca DillahayFeb 5, 20261.0Staff is rude. Can never get an order correct. I stated 3x cheese and ketchup only - only to get 3 sandwiches with everything on it. This location is always the worst don’t know why I went back.
- GBGeorge BelinskiJan 31, 20261.0If i could give them zero stars, I would. This Wendy's is one of the absolute WORST ones I've ever been to in my entire life. The staff is incapable of preparing my food as ordered... EVER!!! When I catch it, and I demand it be fixed, I'm treated like I don't matter. I'm treated with disdain and animosity. I'm treated like my dietary restrictions don't matter. I'm treated as though I'm being entirely too picky. I'm sorry that I've got multiple autoimmune diseases that prevent me from eating things as they come, therefore requiring me to modify the sandwiches that I order. I eat here at least 4 times a week and roughly 95% of the time, my order is prepared with zero accuracy. It's absolutely absurd that the staff cannot get my order correct. It's actually a very simple order. Perhaps I oughtta drive 7 miles further away to make a different Wendy's my home.
- LRLiz RodriguezJan 30, 20261.0I'm a driver and I have to deliver items in 5 different cities and I have eaten in many places and this Wendy's is not a very good place to eat 😑 I'm sorry. I ordered nuggets and they were very drye and spicy when I can't even eat spicy food 😒 not it wasn't me they mistaken my order.
Frequently Asked Questions About Wendy's
Is 5740 Highway 98 North Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:00 AM to 2:00 AM.
Does this Wendy's location in Lakeland, FL serve breakfast?
Yes, this Wendy's serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout?
Yes, this location offers dine-in, drive-thru, delivery where available, and takeout options.
How can I check if Wendy's delivery is available near me?
Use the Wendy's app or visit order.wendys.com and enter your delivery address in the 'Get It Delivered' field to see if delivery is available.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for questions or feedback?
Call (863) 816-8086, use the Wendy's Contact page for live chat or messages, or call the Customer Care team at 888-624-8140.
Where can I find the menu and nutritional information for this Wendy's?
Visit the online menu at menu.wendys.com where you can see pricing and nutrition details, or use the Wendy's mobile app. Nutrition info posters are also available in-store.
Are there any gas stations near this Wendy's location?
Yes, Murphy USA #6547 and 7-Eleven convenience stores with gas stations are nearby, which can be convenient for customers fueling up before or after visiting Wendy's.
What nearby places can I visit after dining at Wendy's?
Nearby places include Charleys Cheesesteaks and Wings for more dining options, Walmart Supercenter for shopping, and Surf City Squeeze for ice cream treats.
Are there any automotive services near Wendy's for vehicle care?
Yes, Mister Car Wash, Bay Breeze Car Wash, and O'Reilly Auto Parts are nearby for car washing and automotive parts needs.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website