Subway

3.9
191 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Lakeland Subway® Restaurant at 5395 N Socrum Loop Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5395 N Socrum Loop Rd, Lakeland, FL
33809, United States

Hours

Reviews

3.9
191 reviews
5 stars
100
4 stars
32
3 stars
22
2 stars
14
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlighted poor customer service, particularly from a staff member named Nicole, who was described as rude and unprofessional.

Food Quality

While some customers praised the freshness and quality of the food, others reported issues such as poorly made sandwiches and insufficient ingredients.

Cleanliness

The restaurant received mixed feedback on cleanliness, with some customers noting it was clean while others reported unsanitary conditions.

Staff Attitude

Several reviews mentioned negative attitudes from staff, impacting the overall customer experience.

Service Speed

Customers expressed frustration with slow service, particularly during busy times, and the prioritization of call-in orders over in-store customers.
  • MF
    Mariam figueroa
    Dec 30, 2025
    1.0
    We went today around 12 PM on 12/30/25 and there were two employees working. One of them, the one wearing glasses, was very racist towards my husband because he doesn't speak much English. She made his sandwiches poorly, didn't even toast the bacon, and they were very badly made. My husband came back very upset and told me what happened. So I went in and asked if they could toast the bacon, and she a lityle upset took it out of the sandwich, along with all the lettuce, and put it in the oven to heat it up. When she took it out of the oven, she was going to put it back in the sandwich like that, and I told her I would do it myself because she wasn't supposed to heat it with the lettuce, much less put it back in the sandwich that way. When she saw me doing it, she left, and I was left putting the bacon back in the sandwich and closing it. I've been there on other occasions, and this has never happened before. That's a no-no; I won't be going back because I can't whith people who are racist towards people of color who don't speak much English. Teach your employees some manners!
  • SE
    Sharkbait In New England
    Oct 9, 2025
    5.0
    Clean restaurant!
  • BC
    Brandy Cole
    Sep 25, 2025
    1.0
    The store was clean, matter of fact a young lady was cleaning when I came in. I actually havent had subway in over 10plus yrs. And well, after this I probably wont be back. I got the BMT and the Sandwich of the day which was a meatball marinara. My daughter got an oven roasted turkey foot long extra pickles, mustard/mayo. I got pepperoni added to the meatball, because that was the way I ate it when I did eat at Subway. And she told me if she did it that way it wouldnt be the sandwich of the day. I said charge me for the pepperoni. The sandwich was so messy it busted the bag open & my daughters sandwich almost hit the ground on our way in the house. My other daughter refused to eat here, & got a sub at Publix. I probably should've did the same thing cause the energy wasnt right in the store. And both sandwiches were falling apart because it was so much mayo,mustard. I wont be back. I'll just hold on to my memories & money.
  • LR
    Lee R
    Aug 7, 2025
    1.0
    ⭐☆☆☆☆ I went to the Subway on Socrum Loop in Lakeland and had a really disappointing experience. I asked for a specific item, and when I checked the receipt, I noticed I was charged for something totally different—not labeled correctly at all. When I brought it up, the worker gave a vague excuse and acted like I was in the wrong. It felt like the charge was based more on her emotional state (probably overwhelmed or irritated) than actual store policy. That’s not how you run a business. If you’re going to charge someone, label it correctly and make sure it matches what they ordered. I shouldn’t have to feel like I paid for something I didn’t get. Definitely won’t be going back. Way too much attitude and not enough professionalism.
  • RR
    Rollin Rambler
    Jul 20, 2025
    4.0
    The sandwiches are good and made to order. I asked Nicole(who seemed upset about my question for some reason) if they had Gluten Free bread. She said NOT at their store because it does not sell well she guessed. I like Firehouse Subs because they offer it for $2 more.

Frequently Asked Questions About Subway

What are the operating hours of Subway at 5395 N Socrum Loop Rd in Lakeland?

Subway is open every day from 8:00 AM to 10:00 PM.

Does Subway at Plantation Square offer catering services?

Yes, this Subway location offers catering services to meet your needs.