Outback Steakhouse

4.2
3312 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Lakeland on the corner of Sleepy Hill Road and 98 North in front of the Lakeland Square Mall.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
4208 North Road 98, Lakeland, FL
33809, United States

Hours

Reviews

4.2
3,312 reviews
5 stars
1,942
4 stars
642
3 stars
287
2 stars
176
1 star
265

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including tough steaks, cold meals, and bland flavors.

Service Issues

Several reviews highlighted slow service, unprofessional staff behavior, and lack of responsiveness to customer complaints.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty tables and silverware, which negatively impacted their dining experience.

Positive Staff Experiences

Despite the issues, some customers praised specific staff members for their excellent service and attentiveness.

Inconsistent Experiences

While some patrons had great experiences, others reported significant disappointments, indicating a lack of consistency in service and food quality.
  • RP
    Richard and Patty
    Nov 16, 2025
    3.0
    My wife and I dinned at this location over the weekend. Our server was amazing. He did a great job; wish I could remember his name. He is the only reason I gave 3 stars. Our food was cold, and my steak was undercooked. The manager was standing nearby (Middle Aged Black Woman) I tried to get her attention and even made eye contact. she never acknowledged me. She walked into the kitchen then returned to the dining room a few minutes later, sat at a table eating and video chatting with someone laughing and carrying on. We asked our server for boxes and left. It's a shame to have talented server like him and management that doesn't care.
  • JO
    Joshua Odom
    Nov 11, 2025
    3.0
    Derek the bartender was amazing and did everything he could to ensure that my Veteran’s Day was spectacular, including getting my daughter one of the koala ducks. However, due to the poor planning by management, he was forced to be one of the THREE servers in the building. The service was incredibly slow. Again, no part due to Derek, but wholly due to the management.
  • SC
    Sheri Cross
    Nov 10, 2025
    5.0
    Went her with a friend for birthday get together. Seated quickly. Wait staff were friendly and helpful. Food was good temperature except plate of onion petals was cold. Steak was cooked correctly and tasted great.
  • DS
    Dee Streb
    Nov 9, 2025
    1.0
    I ordered a Ribeye steak dinner with baked patatoe and salad to go. The steak was OK, the patatoe was so over cooked (old) it was brown on the inside and the salad was wilted to the point that about a quarter was thrown away. Considering that the salad was much smaller than expected after having to pick out the wilted parts there wasn't much left. If I had been a dine-in customer I would have returned the meal, it was that bad. I am not a person that sends food back for a minor problem but this was so bad that I will not be getting any more take out meals from N 98 Lakeland Outback. I don't know if it is just a take out problem or if the quality of the food has just gone down over all but when I spend $35 plus tip for a meal I don't expect to have throw over half of it in the trash.
  • RO
    Rebecca Ortiz
    Oct 30, 2025
    2.0
    Have not been to this Outback in quite some time, but was shocked at the difference since the last time we went. Staff seemed very uninterested in the customers. We waited about 5 minutes after we were sat before a server came to the table. We then waited almost an hour for our food. Ordered a steak medium well but it was bloody in the middle, more like medium/medium rare and it was very tough/hard to chew. My husband got the chicken and rib combo. His chicken was placed over the ribs and it seemed like they poured the bbq sauce over both and the ribs only ended up with sauce over 1/4 of them. His entire meal was also cold. We spent over $140 for 6 people and only ate about half our food which was a shame. I left feedback on the Outback website 6 days ago and never heard anything back. We will not be returning here.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.