McDonald's

3.0
1071 reviews
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Business Details

3150 Kathleen Rd, Lakeland, FL
33810, United States
(863) 937-3425
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3150 Kathleen Rd, Lakeland, FL
33810, United States

Hours

Reviews

3.0
1,071 reviews
5 stars
329
4 stars
157
3 stars
134
2 stars
87
1 star
364

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and for mobile orders.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food being served.

Customer Service

Numerous complaints were made about rude staff and poor management, with some customers feeling ignored or disrespected.

Food Quality

Several customers noted issues with food temperature and quality, including cold and poorly prepared items.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.
  • JT
    Jared Talley
    2 days ago
    1.0
    People in drive thru cant even take a order they're so well trained at this location 😒
  • GM
    glenn martin
    4 days ago
    1.0
    Slowest drive-through in the world then I got my coffee and it was cold
  • KH
    Kim Haley
    Jan 3, 2026
    1.0
    The worst service I've ever had at a McDonalds. Was in a height-prohibitive vehicle for drive-thru, so I went inside to order. Order was taken timely, but I waited 40 min for mediocre fast food. Only 1 employee working the counter, and she rarely made an appearance. Thank goodness I won't have to go there again. It was a sign that I shouldn't be eating fast food anyway. 🙃 Drive- thru and Door Dash orders were prioritized.
  • CP
    Charlie Perry
    Dec 21, 2025
    1.0
    I genuinely don’t know how this McDonald’s is still open. It’s my fault for coming here repeatedly over the last few years hoping they’d finally get it together. A quick glance and you’ll see negative review after negative review so I think there’s no more hope left after my experience tonight. I ordered my food on the app and I still waited in line for 45 minutes! The ridiculously long wait times have become a common occurrence here so if you’re in a hurry, I recommend going somewhere else.As if the 45 minute wait wasn’t bad enough, I’ve been sick since I got my barely warm Big Mac. 0/10 recommend.
  • GE
    Glenn Everett
    Dec 13, 2025
    1.0
    Three strikes, your out. Three times to have my order screwed up is too many, won't go there again. The worst was I ordered an egg mcmuffin, just the biscuit, not the meal. That's what they gave me. A biscuit with nothing on it literally. Just a plain biscuit, but paid for a regular biscuit with the mcmuffin egg and such. But got only a plain biscuit. The other two times were just as bad so that's it. Three strikes you are out.
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 3150 Kathleen Rd, Lakeland?

The dine-in hours are from 6:00 AM to 11:00 PM every day of the week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, it offers drive-thru service from 5:00 AM to midnight on weekdays and until 1:00 AM on Fridays and Saturdays, 6:00 AM to midnight on Sunday.