McDonald's

3.0
3059 reviews
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Business Details

5525 Walt Loop Rd, Lakeland, FL
33809, United States
(863) 450-4434
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5525 Walt Loop Rd, Lakeland, FL
33809, United States

Hours

Reviews

3.0
3,059 reviews
5 stars
823
4 stars
506
3 stars
467
2 stars
270
1 star
993

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and food not prepared as requested.

Service Speed

Many reviews highlighted extremely long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.

Staff Attitude

Numerous customers described staff as rude or unprofessional, with complaints about poor customer service and lack of urgency.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about freshness and overall quality.

Cleanliness

Customers noted unsanitary conditions in the restaurant, including dirty floors and unclean restrooms.
  • AD
    Allison Dickson
    1 day ago
    1.0
    Avoid this location. This McDonald's is very near our home and we have young children that love McDonald's. Yet we always drive past this one to other locations because this one is so poorly ran. Your order will take forever and they will 100% get it wrong. Avoid at all cost until competent management is installed.
  • KP
    Kara Pope
    Dec 19, 2025
    1.0
    Constantly have issues with this place. Orders are short food items; latest was missing a cheeseburger from a 2 cheeseburger meal . Does someone need to go back and count 1,2 Always in a rush for their drive thru timer to get you away from window but can't get the orders right.
  • JR
    Julie Richardson
    Dec 18, 2025
    1.0
    They don't get orders right, it takes 20 minutes in the line just to pay, no matter what time of day or how many people are there, and none of them know the basics for making any of the food or drinks, and they're rude as hell.
  • ME
    Michael Emery
    Dec 16, 2025
    1.0
    Picked up an Uber eats order and lobby wasnt supposed to close until 11pm it was 1030pm they were understaffed so I understand why lobby was closed. The drive tru line was too big and took too long. They need to hire more people so this doesn't happen again
  • MD
    Melissa Daniels
    Dec 3, 2025
    1.0
    I dare say that if Rita one of the owners saw how nasty and dirty this McDonald’s is she would be horrified. Trash and food all over the floors. I wanted over 20 mins for my order. I had to repeat my order 10 times and multiple times to supervisor and manager. Uber Eats got an order and left and came back to get another order while I was still waiting. Our hamburger was pink where it wasn’t cooked all the way. Just nasty!!! This McDonald’s has never gotten our order right without a problem. The health dept really should look into this one after seeing how nasty and disgusting this McDonald’s is.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5525 Walt Loop Rd, Lakeland, FL?

McDonald's is open 24 hours every day, from 12:00 AM to 11:59 PM.

Does McDonald's offer delivery and what are the delivery hours?

Yes, McDonald's offers delivery every day from 4:15 AM to 3:30 AM with services including curbside pickup, same day delivery, and no-contact delivery.