McDonald's

3.7
1590 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4220 Clubhouse Rd, Lakeland, FL
33812, United States

Hours

Reviews

3.7
1,590 reviews
5 stars
691
4 stars
329
3 stars
236
2 stars
105
1 star
229

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for food and drinks, especially during busy hours.

Order Accuracy

There were numerous complaints about incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Feedback indicated inconsistent food quality, with many customers receiving cold or stale items, while some praised the freshness of their meals.

Customer Service

Reviews highlighted poor customer service experiences, including rude staff interactions and lack of management support.

Cleanliness

Several customers noted cleanliness issues, including overflowing trashcans and unsanitary conditions.
  • AF
    Amber Froshaug
    Nov 14, 2025
    1.0
    This is actually the worst Mc Donald’s on this side of town. They pull you out of drive thru line EVERYTIME and then forget you. After you wait 20 mins for your food it’s cold, your icees are melted, and they’ve forgotten something and you have to call them to bring it out. The whole drive through timer thing is trash. It just makes them rush you out to look like they are giving you quick service, but really your experience is far from. I wish I could say this was a rare occurrence but it’s been my experience each and everytime. And for funsies here’s my meted icee from this trip. I’m at 25 minutes parked - one phone call and still no food .
  • ER
    Efrain Reyes
    Nov 13, 2025
    2.0
    At this point I dont even know why I bother coming to this place on a weekday between 12 and 1...so unorganized and always gets my order wrong...needs better management and a better team
  • KH
    Kevin Holum
    Nov 4, 2025
    1.0
    Drive threw was hidious, people were meowing and bsrking like thdy were dogs when trying to order.i dont have time for games exspecially when im on lunch break. I just left and went to piblix and got a sub. Wont be back to this location for sure.
  • ZA
    Zack Abshire
    Nov 1, 2025
    1.0
    I don’t understand how a restaurant can consistently be so difficult to get menu items from. Anytime you try to get a frappe, smoothie or McFlurry from them it’s like I’m asking them to solve a theoretical physics question. Absolutely abysmal service and just disappointing that I can’t get a sweet treat ever from them.
  • DG
    Darah Greenwald
    Oct 20, 2025
    1.0
    Took forever for our order,which whatever. We get the food and I check the bag, we're missing two mc Chickens, okay great let's turn back around, we get back in line, tell the guy at the window we're missing the two items he checks our receipt, "ok pull forward" we take our receipt back, management comes over, takes the receipt, disappears. Lady hands us a bag of food, and we ask "is this the two mcchickens" before touching it, the lady says yes. We open the bag and the manager comes over, says great that's not him remake it (because it was not the mcchickens but someone else's food who is sitting ahead of us also upset presumably) . Manager has our mcchickens. Says she's gonna "watch the cameras to see us come through to make sure someone's being truthful" 🙏🏼😭 ma'am I would not steal your mcchickens I just wanted the stuff we paid for Maybe she meant one of the employees was lying about where they went idk but it was a weird interaction. My chicken nuggets were also weirdly soggy inside :( This McDonald's is usually quick and accurate with their service so today was really off for them. There wasn't even a line it was slow Monday the 20th -530pm

Frequently Asked Questions About McDonald's

What are the opening hours for visiting McDonald's in Lakeland?

McDonald's in Lakeland is open daily from 5:00 AM to midnight.

When is the drive-through service available at this McDonald's location?

The drive-through is open every day from 5:00 AM to midnight.