McDonald's

3.7
1607 reviews
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Business Details

4220 Clubhouse Rd, Lakeland, FL
33812, United States
(863) 646-4685
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4220 Clubhouse Rd, Lakeland, FL
33812, United States

Hours

Reviews

3.7
1,607 reviews
5 stars
698
4 stars
329
3 stars
236
2 stars
107
1 star
237

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including staff being unresponsive, rude, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with the accuracy of their meals.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, with complaints about fries being old and sandwiches not meeting expectations.

Long Wait Times

Customers frequently experienced long wait times both in the drive-thru and inside the restaurant, often leading to frustration.

Management Issues

There were multiple mentions of ineffective management, with calls for retraining staff and better oversight to improve service.
  • TH
    Tiffani Helton
    Dec 27, 2025
    2.0
    930pm is not the time to be here. They dont pay attention to the front at all. Only focusing on the drive through. The self help kiosk machines are malfunctioning, not allowing for payment or the screens have a glitch to them. The staff isn't the greatest and they super ignore you when trying to get their attention. Needs improvement in customer service.
  • EC
    Edward Cowell
    Dec 21, 2025
    1.0
    Ordered a fish sandwich and it came plain with nothing on it ! Won't stop here again.
  • KW
    K Woo
    Dec 14, 2025
    1.0
    I just watched an employee drop a sauce on the floor and pick it up put it in a bag and walk it out to the customer. In my experience working in restaurants. If something gets dropped on the floor it's considered trash. I personally will never eat at this mcdonalds ever again.
  • GD
    Grey Dragon
    Dec 13, 2025
    1.0
    Staff are frequently "out of product" or "closing early" when attempting to order late night. Last stop for food on my way home from work, given them 3 tries now and disappointed every time. Don't try ordering food after 10pm, the kids manning this store would rather be left alone.
  • JG
    Jonathan Garrett
    Dec 10, 2025
    1.0
    through DoorDash, I ordered some food products and two frappe's. I get a message from my Dasher saying the frappe machine is broken. All I wanted this morning was a coffee so that I could get my day started now I have to go back out after I just spent $30 and go find somewhere else to get a coffee. I have had nothing but problems with this McDonald's from hard buns to nasty sandwiches to broken frappe machines stay away from this McDonald's. I work in fast food and this is not how you take care of your customers. The general manager needs to be evaluated. He obviously isn't doing his job right and doesn't know how to run a Restaurant.
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Frequently Asked Questions About McDonald's

What are the opening hours for visiting McDonald's in Lakeland?

McDonald's in Lakeland is open daily from 5:00 AM to midnight.

When is the drive-through service available at this McDonald's location?

The drive-through is open every day from 5:00 AM to midnight.