McDonald's

3.6
3389 reviews
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Business Details

2606 Hwy 92 E, Lakeland, FL
33801, United States
(863) 665-1464
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2606 Hwy 92 E, Lakeland, FL
33801, United States

Hours

Reviews

3.6
3,389 reviews
5 stars
1,283
4 stars
698
3 stars
645
2 stars
257
1 star
506

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Food Quality

Inconsistent food quality; some customers received fresh and hot meals, while others reported cold, undercooked, or poorly prepared food.

Wait Times

Long wait times reported in both drive-thru and in-store, with some customers experiencing delays of 20 minutes or more.

Cleanliness and Safety

Concerns raised about cleanliness and safety, including reports of unsanitary conditions and uncomfortable situations with other patrons.
  • LC
    Lula Chatman
    Dec 12, 2025
    5.0
    Good customer service
  • GS
    gary salisbury
    Dec 11, 2025
    1.0
    Worst service ever. I can't comment on the food because my order was never taken and ended up leaving
  • RB
    robert Barber
    Dec 1, 2025
    1.0
    Very bass service have to wait for at least 45 to an hour for food.
  • HD
    Howard Downard
    Nov 18, 2025
    3.0
    You shouldn't have removed a way to charge my phone or you would get 5 stars
  • MM
    Matt
    Nov 10, 2025
    5.0
    So I was gonna give 1 star.... I had two promo codes for free food but apparently you can't use them in drive thru if you have a card linked to your app because it auto pays and doesn't give them the option to put the codes in or pay at the window.... I did not know this! I got my order and went inside and spoke to both the store manager and her assistant manager.... The issue was resolved so fast that I didn't think I was done explaining the situation and they were already ringing up my refund which was back on my card 2 days later! Soo... For their customer service and prompt refund I give them a 5. Shout out to the two ladies who took care of me! Y'all did y'all's thang! Thank you! Also, the food was great!
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2606 Hwy 92 E, Lakeland, FL?

McDonald's is open daily from 5:00 AM to 10:00 PM.

When is the drive-through at this McDonald's location open?

The drive-through is open every day from 5:00 AM to 1:00 AM the next day.