Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
3,377 reviews
5 stars
1,277
4 stars
695
3 stars
644
2 stars
257
1 star
504
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 20 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food quality, indicating a pattern of inconsistency in fulfilling customer requests.
Staff Attitude
Feedback indicated that staff members were often perceived as rude or unprofessional, with several customers noting a lack of friendliness and poor customer service.
Food Quality
While some customers praised the freshness of the food, numerous complaints were made about undercooked items, cold food, and overall poor food preparation.
Management Issues
Several reviews pointed to a lack of effective management and training, with customers expressing concerns about the professionalism and competence of the staff.
- HDHoward Downard6 days ago3.0You shouldn't have removed a way to charge my phone or you would get 5 stars
- JGJustin GolanNov 16, 20255.0God Bless You! Mày The Promise Of Heaven Fill Your Hearts & Life.I Pray God's Angels From Heaven Shine So Bright.In Jesus Name, Amen 😇
- MMMattNov 10, 20255.0So I was gonna give 1 star.... I had two promo codes for free food but apparently you can't use them in drive thru if you have a card linked to your app because it auto pays and doesn't give them the option to put the codes in or pay at the window.... I did not know this! I got my order and went inside and spoke to both the store manager and her assistant manager.... The issue was resolved so fast that I didn't think I was done explaining the situation and they were already ringing up my refund which was back on my card 2 days later! Soo... For their customer service and prompt refund I give them a 5. Shout out to the two ladies who took care of me! Y'all did y'all's thang! Thank you! Also, the food was great!
- SESadie EspinozaNov 8, 20251.0Came to get my kids some food in the drive thru and the lady at the window had my food out the window before I got to the window like she was rushing me and I looked in the bag to make sure sauce was in there and she started rolling her eyes and laughing. I DID ask her what was so funny to which she said nothing and continued to laugh and slammed the window. On top of that the food was cold and burnt. Won’t be going back.
- FBF BellNov 1, 20251.0I ordered a small fry to get the deal. After I gave my code, the employee asked if I wanted my latte iced or hot. I said iced, and then he told me they were out of Pumpkin Spice. Um, sir — that’s not a me problem, that’s a McDonald’s problem. The offer is valid until November 15, 2025, yet no substitute was offered. I asked to speak with a manager, and he said he was the manager — smh. It’s fine, I lost my reward, but they don’t have to worry about me coming back anymore. It's the principal, don't try to argue with me because you won't get anything but a bad review. Do better.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 2606 Hwy 92 E, Lakeland, FL?
McDonald's is open daily from 5:00 AM to 10:00 PM.
When is the drive-through at this McDonald's location open?
The drive-through is open every day from 5:00 AM to 1:00 AM the next day.
What are the delivery hours for this McDonald's?
Delivery service is available daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer curbside pickup and no-contact delivery?
Yes, this McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
Can I order McDonald's food through a mobile app? If yes, which apps are available?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru service available.
What nearby convenience stores can I visit before or after dining at McDonald's?
Nearby convenience stores include CVS Pharmacy, 7-Eleven, and another Sunoco location that also serves coffee.
Are there any nearby restaurants close to this McDonald's where I can explore different cuisines?
Yes, nearby restaurants include China Chen's and China Taste offering Chinese cuisine, Subway for sandwiches, and Hungry Howie's for pizza.
What nearby services can help with automotive or fuel needs close to McDonald's?
Sunoco gas stations and For Travel For Living Inc., a car dealer and automotive parts provider, are nearby for fuel and automotive services.