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McDonald's

3.5
(2261 reviews)

Business Details

2835 S Florida Ave, Lakeland, FL
33803, United States
(863) 682-1688
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2835 S Florida Ave, Lakeland, FL
33803, United States

Hours

Reviews

3.5
2,261 reviews
5 stars
844
4 stars
456
3 stars
396
2 stars
195
1 star
370

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Several reviews mentioned inconsistent food quality, including overcooked fries and incorrect items.

Cleanliness

Customers noted cleanliness issues in the restaurant and bathrooms, with some describing unsanitary conditions.

Staff Friendliness

Despite service issues, some customers praised the friendliness and helpfulness of certain staff members.
  • RM
    Roberta Matos
    Feb 24, 2026
    5.0
    Clean restaurant decent service hot fresh food
  • MB
    Maci B
    Feb 12, 2026
    4.0
    Got our order wrong but overall it was very good food!! Such a nice buffet!!! 🔥
  • CH
    cheryl hallman
    Feb 6, 2026
    5.0
    Very clean and employees were helpful and polite.
  • GT
    Gina Torres
    Feb 5, 2026
    1.0
    It is supposed to be an ice caramel coffee, extra syrup, extra caramel and extra whipped cream. If I had a little whipped cream, everything else didn't exist, they only gave a coffee with ice and a little cream. Don't complain because the guy at the bar is very friendly and he wasn't the one who prepared it, but it's money that one is paying if I wanted a coffee with ice I wouldn't pay extra for anything. There was no syrup, nor the caramel that should be in the life because it is an "ice caramel" which means it should be prepared with caramel, and there was no extra that I add, nothing. A simple coffee with ice
  • SS
    stevejflex
    Jan 25, 2026
    5.0
    After a bad experience at the location on Ariana, we came here. I am so glad that we did. First when we walked in we were greeted, then we found clean tables in the dining room. Food came out super fast. Everyone was great and I want to thank Quay in particular for being so nice and coming out to check on us. Restored my faith in McDonalds. Great job.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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