Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,160 reviews
5 stars
725
4 stars
389
3 stars
358
2 stars
182
1 star
506
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Cleanliness
Several customers noted poor hygiene standards, mentioning dirty tables and floors.
Customer Service
Feedback indicated a mix of experiences, with some praising friendly staff while others reported rude or unhelpful service.
Food Quality
Many reviews mentioned cold or subpar food quality, with complaints about temperature and freshness.
- KBKeena BeanaNov 15, 20251.0Slow drive through & also gave me cold food
- DJD JOct 1, 20251.0The tables were disgusting.My food was cold in the service was nonexistent
- RJRogers JenniferSep 26, 20251.0Use curbside just for a frappe took almost 20 minutes. I finally went inside to see what was taking so long noticed My drink was sitting on the counter and when I talk to the manager to find out what was taking so long for one item he walked over, grabbed it and gave it to me withno apology from the manager.
- JAJimmy AyalaSep 22, 20253.0This store is very small. I waited for three minutes at the front desk before someone came to take my order. Moreover, the air conditioning in this store is not strong enough. I didn't feel any coolness at all.
- JDJohn DaySep 18, 20251.0Ordered my meal threw app. Got my #. Went to pick it up and they claim I'm at the wrong location. I pull up to the window, show my info. They say I'm at the correct store, but can't process my #!!!! Spoke to a manager, they would not help me. Told me to call a customer service line, but never gave me a #. Horrible customer service! I'd rate them a 0 if it was an option..
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Lakeland, FL?
McDonald's in Lakeland, FL is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 10:00 PM on Friday and Saturday.
What are the delivery hours for this McDonald's location?
Delivery is available from 6:00 AM to 10:30 PM Monday through Thursday and Sunday, and from 6:00 AM to 11:30 PM on Friday and Saturday.
What are the drive-through hours at McDonald's Lakeland?
The drive-through is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to midnight on Friday and Saturday.
What services does McDonald's Lakeland offer for pickup and delivery?
McDonald's Lakeland provides curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which mobile apps can I use to order from McDonald's Lakeland?
You can order using the McDonald's App available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does McDonald's Lakeland have a drive-thru?
Yes, McDonald's Lakeland has a drive-thru available for customer convenience.
Where is McDonald's Lakeland located?
McDonald's Lakeland is located at 2815 N US Hwy 98, Lakeland, FL 33805, USA.
Are there any convenient nearby places to visit after dining at McDonald's Lakeland?
Yes, nearby you can visit The Home Depot for home and garden supplies, or enjoy some frozen desserts at Rita's Italian Ice and Frozen Custard, both located near McDonald's.
What nearby stations can help customers find or access McDonald's Lakeland easily?
Nearby gas stations like Chevron and RaceTrac can be useful landmarks while finding McDonald's Lakeland located on N US Hwy 98.
Are there other food options near McDonald's Lakeland?
Yes, nearby restaurants include Taco Del Mar, Wingstop, and Taqueria Hidalgo, offering a variety of food choices close to McDonald's.