McDonald's

3.3
1580 reviews
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Business Details

1805 Shepherd Rd, Lakeland, FL
33811, United States
(863) 646-4060
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1805 Shepherd Rd, Lakeland, FL
33811, United States

Hours

Reviews

3.3
1,580 reviews
5 stars
520
4 stars
295
3 stars
246
2 stars
141
1 star
378

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and incorrect orders, leading to frustration.

Food Quality

Many reviews highlighted poor food quality, including cold fries, burnt burgers, and incorrect items.

Management Concerns

Several customers expressed dissatisfaction with management's handling of issues and overall restaurant organization.

Customer Experience

While some customers had positive experiences with friendly staff, many others reported negative interactions and a lack of attention to detail.

Pricing Complaints

Customers noted rising prices and felt that the value for money had declined, with some items being overpriced.
  • JC
    Jason Courson
    Nov 14, 2025
    5.0
    Fast Easy Delicious! 🍔
  • DH
    Dustin Hamm
    Nov 7, 2025
    3.0
    Rude staff mocking customers in front of them for their error. Never any monopoly pieces.
  • XA
    Xavier Alvarez
    Oct 28, 2025
    3.0
    Just out of concer I have to day. Just make sure you check your items and large cups if you are purchasing from the monopoly menu. Apparently this location is running out of the Game packaging even though it seems like for some mysterious reason one of the afternoon managers offered me a peeled code from her shirt pocket after I had to come back for the same reason I am writting this. Today it makes my 4th time dealing with the same annoying issue. This time the manager just faced the opposite side of the window after she noticed I was looking for the code on my large cup. I had to use my horn to get their attention and without even asking I was handed a code and got an apology for the "misunderstanding". I get it we do not get paid enough for what we have to deal with on a daily basis. Trust me I am one of those people that have to do 3 peoples jobs on a daily for the pay of one. Let's stop this one up mentality, we cannot be returning evil to evil. That way the cycle will never stop.
  • SF
    Sunkissed Floridian
    Oct 26, 2025
    3.0
    Cold fries and slow service. Food wasn't all that great. Employees weren't the most friendly. I only came here because the location was convenient.
  • RH
    R H
    Oct 23, 2025
    1.0
    Simply put - this is the worst McDonald's I have ever been to in over 3 decades on this Earth.
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Frequently Asked Questions About McDonald's

What are the drive-thru hours for McDonald's at 1805 Shepherd Rd, Lakeland, FL?

The drive-thru is open from 5:00 AM to midnight from Monday to Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

During what hours is McDonald's restaurant open for dine-in or pickup?

McDonald's is open daily from 5:00 AM to midnight, except on Friday and Saturday when it closes at 1:00 AM.