Brand Certified
McDonald's
3.3(1593 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1805 Shepherd Rd, Lakeland, FL
33811, United States
Certified by McDonald's • Mar 01, 2026
(863) 646-4060
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,593 reviews
5 stars
523
4 stars
295
3 stars
248
2 stars
143
1 star
384
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Customers frequently reported issues with incorrect orders and missing items.
Service Quality
Many reviews highlighted rude staff and poor customer service experiences.
Food Quality
Numerous complaints about cold, burnt, or poorly prepared food items were noted.
Wait Times
Customers expressed frustration over long wait times in both drive-thru and in-store.
Cleanliness
Several reviews mentioned unsanitary conditions and lack of cleanliness in the restaurant.
- PPponce5jFeb 16, 20263.0They constantly get the orders wrong. Just got home from there and found out my 10 piece was missing. It's expensive but still cheaper for to stay home. Will not be going back
- EDEddie DzJan 29, 20261.0Just left this location at 1:49 after waiting 10 minutes at window 3 and seeing about 10 cars behind me get their food and leave. No napkins and the meat is over cooked. Is this how customers are treated who in this case now used to frequent this location?
- OKOwen KenneyJan 24, 20261.0Went through the drive through. They forgot to add the 2 burritos i ordered. I didn't realize it until I arrived home. Drove back, went inside, and told the lady behind the counter. No apology, just got my food and handed it to me. I felt as though I was not heard or appreciated. Then the burritos that were given to me were crunchy on the ends. Horrible experience...
- AMAyla MayJan 13, 20265.0I stopped by yesterday for a quick bite to eat, I was gonna order on the kiosk but there was a lovely lady in the front that said she could help me out. She took my order with ease and was quick, got my food out to me in less then 5 minutes. I believe her name was Abriana she was bagging food, cleaning the front area and was sweeping as I waked in, the establishment was so clean and her attentiveness to customers while making food was absolutely amazing!! Definitely coming again today
- MLMitch LambJan 2, 20265.0Stopped in for a quick bite to eat. The young lady, Kayla was fantastic, helped me getting the best deal. Outstanding customer service, very friendly.
Frequently Asked Questions About McDonald's
What are the drive-thru hours for McDonald's at 1805 Shepherd Rd, Lakeland, FL?
The drive-thru is open from 5:00 AM to midnight from Monday to Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.
During what hours is McDonald's restaurant open for dine-in or pickup?
McDonald's is open daily from 5:00 AM to midnight, except on Friday and Saturday when it closes at 1:00 AM.
What delivery services does McDonald's offer at this location?
McDonald's offers curbside pickup, delivery (including same-day and no-contact delivery).
How can I place an order online from this McDonald's?
You can order online via the delivery URL (https://mcdonalds.order.online/business/-5579) or through the McDonald's app available on iOS and Android.
Does this McDonald's location accept mobile payment options?
Yes, payment options include Apple Pay, Android Pay, Visa, MasterCard, Discover, American Express, and cash.
Where is this McDonald's located?
It is located at 1805 Shepherd Rd, Lakeland, FL 33811, USA.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include Shepherd Beverage Castle for convenience and liquor, Tres Hermanos Mexican restaurant, Domino's Pizza, and Southside Produce Lakeland farmers market.
Are there any car wash services near this McDonald's location?
Yes, Sofi's Carwash and Magic Hands Car Wash are nearby and can be conveniently visited before or after your meal.
Can I find banking services close to McDonald's at Shepherd Rd?
Yes, the Truist bank is nearby, making it convenient to handle banking while visiting the area.
What are some beauty or grooming places near this McDonald's?
Nearby beauty and grooming options include Tims Barber Shop, Beauty by Karrie, Lorie’s Hair Designs, Toni's Hair Studio, and Legendary C Barbershop.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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