McDonald's

3.4
2169 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1211 Ariana St, Lakeland, FL
33803, United States

Hours

Reviews

3.4
2,169 reviews
5 stars
771
4 stars
393
3 stars
347
2 stars
209
1 star
449

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, often waiting 20 minutes or more for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Cleanliness

The dining area and facilities were often described as dirty and poorly maintained.

Customer Service

Numerous complaints were made about rude or unprofessional staff, particularly management.

Food Quality

Customers expressed dissatisfaction with the quality of food, noting it was often cold, stale, or improperly prepared.
  • SW
    Sally (WhimsyVixen)
    3 days ago
    1.0
    Does not care about customer service. Iced coffee with no ice, cold fries, always out of straws
  • BR
    Brayhan Rodriguez
    5 days ago
    1.0
    Una muy mala experiencia, no tienen buen servicio, tardan mucho para darte tu orden el lugar se encuentra sucio no lo recomiendo
  • ML
    melodie lopez
    Jan 1, 2026
    5.0
    Can’t comment on the atmosphere because always do drive thru if we go to this McDonald’s. The people who work there (esp. today) are always friendly and get the orders out faster than any other McDonald’s.
  • SW
    Serennity Warren
    Dec 22, 2025
    1.0
    Why are kids running this store? Ordered a simple order and it was still trash. Sweet Tea tasted old not sweetened to standard. Ordered 3 burgers none wrapped probably hanging out of a bag. The sloppiest burgers I've ever received. Waited 6 mins at the 2nd window for lukewarm food is crazy. The patties take less than a minute no reason why the food shouldn't be fresher. Walked in to get a new drink lobby was dirty. Come on McDonald's do better. You have a brand to uphold.
  • IO
    ian ondrizek
    Dec 18, 2025
    1.0
    worst McDonald's I've ever been to they don't even put salt on the french fries seems like the food is bland and catered towards retirement people who can only gum it down I've mentioned several times to staff that the food sucks

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 1211 Ariana St, Lakeland, FL?

Delivery is available Monday to Thursday and Sunday from 6:00 AM to 11:30 PM, and on Friday and Saturday until 12:30 AM.

When is the drive-thru service open at this McDonald's location?

The drive-thru is open daily from 5:00 AM. It closes at midnight Sunday through Thursday, and stays open until 1:00 AM on Friday and Saturday.