Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Lakeland, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers consistently reported long wait times, particularly in the drive-thru, with some experiencing waits of over 30 minutes.
Staff Attitude
While some customers praised individual staff members for their friendliness, many reviews highlighted poor customer service and rude behavior from certain employees.
Product Quality
Several customers noted issues with food quality, including stale or dry donuts and incorrect orders, leading to dissatisfaction.
Management Issues
Reviews indicated problems with management, including inadequate staffing and poor handling of customer complaints.
Inconsistency
The quality of food and service was described as hit or miss, with some visits resulting in great experiences while others were disappointing.
V2
Venus 28
Feb 18, 2026
1.0
Either they're out of stock of things by 2:00 p.m. or the donuts they have are extremely dry. Will try a different location which is a bummer since this one is convenient to get to
JT
Janet Toporek
Feb 7, 2026
1.0
This is the slowest Duncan donuts I have ever been to. The management sucks if they can't figure out how to get food to customers quicker than a half hour.
Need to just close it down or hire a new staff
SH
Shenee Huntley
Feb 5, 2026
5.0
I placed a mobile order today, and everything was amazing! Even though they were busy, my wait time wasn’t long, and Jayson was very nice and pleasant.
NC
Nicole Cordano
Jan 25, 2026
1.0
Waited in line for an HOUR. When I finally got my food, the bagel was cold and the hash browns were still half frozen. This isn’t the first time I’ve waited a ridiculously long time at this dunkin location.
JJ
j87
Jan 25, 2026
2.0
they’re taking tips now, if you want to avoid giving them tips i recommend getting the app and ordering online, no tip included. there’s no need to be giving out tips for a shot of espresso.