Dunkin'

4.0
981 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lakeland, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5614 US Highway 98 N, Lakeland, FL
33809, United States

Hours

Reviews

4.0
981 reviews
5 stars
529
4 stars
185
3 stars
103
2 stars
52
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise friendly staff, others report rude behavior and poor service.

Order Accuracy

Many customers express frustration with incorrect orders and inconsistent quality, leading to dissatisfaction.

Cleanliness

Several reviews mention cleanliness issues, particularly with food presentation and the overall environment.

Speed of Service

Customers frequently comment on long wait times, especially during peak hours, impacting their overall experience.

Product Quality

There are complaints about the quality of food and drinks, including stale donuts and poorly made coffee.
  • MD
    Madame Dee
    Oct 30, 2025
    5.0
    Pretty Darn Fast!!!
  • HH
    Heather
    Oct 22, 2025
    5.0
    The entire team at this coffee shop is absolutely wonderful! Every time I visit, the staff greets me with kindness and genuine care. As someone with dietary restrictions, I truly appreciate how attentive they are to getting my order just right—every single time. Their thoughtfulness and consistency make this place more than just a coffee shop; it feels like a welcoming little haven. Thank you to EVERYONE on the team for making my visits so special! ☕💛 also they all deserve a raise 💕
  • DD
    Destiny Detwiler
    Oct 6, 2025
    1.0
    Will not be back to this location! The employees tonight were rude! Didn’t greet at the speaker, just a rude “how can I help you” sounding like you are inconveniencing her! Then get to the window and she seems to have an attitude and doesn’t have ANY customer service manners or even speak. All to get my order and half way home to realize I’m missing half my order of munchkins. So I go back and pull to the window, explain what I ordered and missing & the girl was even more rude. I said Thank you both times at the window & got nothing at all out of her! Customer service skills go long way!
  • JR
    Jessi Roberts
    Sep 16, 2025
    2.0
    Ordered a bagel with strawberry cream cheese and did not get that. It was sloppy and did not have strawberry cream cheese in it.
  • RP
    Roberto Ponce
    Aug 16, 2025
    5.0
    Always enjoy the good coffee and sandwich.Great customer service.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lakeland, FL?

Dunkin' in Lakeland, FL is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers delivery service and curbside pickup.