Dunkin'

Reviews

• MM

  maggie miller

  2 days ago
  1.0
  on 02/12/2026 i mobile ordered a coffee from this location. i walked in and was not greeted by anyone. there were at least 8 workers at this time and no one in line ahead of me. i waited over 5 minutes before I was spoken to. the nice brown haired man found my drink sitting on a rack and was incorrect. i asked to speak to the manager and explained the wait and lack of acknowledgment except from the ma fixing my drink that had been sitting on the DRIVE THRU rack the entire time i had to wait. she said she would “talk to them” about ignoring me and that my order was for drive thru so it was on that rack. this is incorrect as i always order walk in and have picture of the label that says so as well. i told her she was at fault as well since she also did not speak to me until i asked for a manager. she tried to say “she was counting cash” i told her “i see what you’re doing, you looked right at me and did not speak to me”. she then made a comment “i wonder what store she works at” (as i am in uniform) and i told her she should come visit me and would see that i treat my customers with respect and always acknowledge anyone i make eye contact with. all seven of those employees including the manager need to learn better customer service skills. A+ review for the nice quiet man who did talk to me and fix my drink.
• CM

  Christy Moore

  Feb 3, 2026
  1.0
  If I could give no stars, I would. I ordered through the drive-thru around 4; there was no one in line. I ordered the Sweet On You Cloud Latte and some food. I drove up to the window; they took my money right away but took a long time to give me my food, which was cold. All I could hear was talking, laughing, and playing around. The lady rudely came up to the window while I was waiting for my drink and said, "What are you waiting for? I gave you your food." I said I didn't get my drink, and she asked which one I ordered. I told her it was the one with caramel and coconut, and she said "OK." It must've taken about 10 minutes, and all I could hear was still laughing, playing around, and talking, and I still didn't have a drink. Another lady came up to the window and asked me about my drink, and I told her. They came back with a drink - that's not even mine; it has a chocolate swirl on top. I don't order anything with chocolate; I don't like chocolate coffee. The picture of the drink I ordered didn't have chocolate on it. The lady argued with me and told me that's what I ordered. I just took it and left, wasting five dollars because I didn't drink it; it was disgusting and not what I originally ordered. I wanted one and a half pumps of sweetener, and they put probably about four in that drink. It was not even drinkable, and I couldn't complain because the ladies were playing around and being rude. This is why I do not go to this dunkin very often my experience is always bad.
• JG

  Jose Gavino

  Jan 21, 2026
  5.0
  Dom and the overnight staff are great. They are always in good mood and friendly. Never any issues with my mobile order. Love this location
• CA

  Cindy A

  Jan 11, 2026
  5.0
  My go to Dunkin. Love these guys and please show love with tips if you can
• CS

  Cynthia Solis

  Jan 4, 2026
  5.0
  Super Friendly quick service and the employees don't look stressed or overworked. Great little break today!

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