Chipotle Mexican Grill

Reviews

• JJ

  Jennifer Justice

  2 days ago
  2.0
  Haven't been here in a long time. Decided to stop in here and try because my app notified me of a bogo deal. I went last week I believe and I looked in the app to see what to order for my family and I. I saw that the kids meals seemed to have 3 slots for sides but later found out that kids only get 2 sides? Between the app and in-store it just seems to be confusing and saff inside seem to be a deer in the headlights with frustration when trying to explain to me. I saw the quesadilla for adult was only available as "digital only". So I thought I had to order through the app. I asked the cashier and he said no I can order it in the line and had me go all the way back to start my order but at the same time cut people in line. I felt very uncomfortable. I then was able to order my food but the young gentleman that made my order didn't even bother to ask if I wanted anything else in my quesadilla other than chicken and cheese and quickly threw it on the press. Not what I was wanting ordered. Today I stopped in to give it another chance and received another failure. Husband went up first asking about points and how to properly redeem items and it was pushback and confusing. Finally it was straightened out and my husband got a chicken burrito and our kids a chicken tacos. I went up last and separately as our kids were already seated. Kid and husband sit to start eating and the chicken is spicy. Not a mild spice but definitely a kick to it. I went to ask why it seemed so spicy and I was informed that's how the chicken always is? I said that I had it the last time I was in but was also informed that it is pre-made and so it can be different and not the exact same every time. The young lady was so sweet to offer us pork for the babies to try but they didn't care for it. Service was a miss both times. Seems to just be attitudes when ordering and when we asked a question it's like we were an inconvenience to them. The young lady that helped to offer today different food was nice. The atmosphere just was dull each time and didn't feel inviting. It also seems like if you dont know what you want and/or have a question...get ready for irritation.
• NN

  Nechelle

  3 days ago
  3.0
  Always call ahead if you're visiting late during the week. The hours posted on the door and Google say they close at midnight; but, I've pulled up at 10:15 to find the doors locked with members cleaning and leaving the building.
• CR

  Chilling with Rob

  3 days ago
  4.0
  I got the chicken bowl. It tasted good, but the chicken had a lot of fat, and the portion was smaller than what was shown in the menu picture. The staff was friendly, and the restaurant was clean.
• AB

  Ashley B

  Feb 13, 2026
  4.0
  The food is yummy, but they could use a better system for picking up online orders. It was super busy and the online orders are behind the counter. Several people were waiting to pick up and it took quite awhile for someone to be available to bring orders over (The person who helped was very friendly and I'm sure they were doing their best to get to us- it is just not well organized for pick up). It was too hectic inside, so I won't personally go back, but I'd probably try ordering delivery from here because I love the burrito bowls.
• DP

  devan price

  Feb 12, 2026
  1.0
  I love Chipotle. I spend tons of money there each year across the state of floirda. I would say i eat Chipotle 4 times a week. This is the 3rd time I have went here to this specific location. EVERY TIME Out of Pico, out of rice, out of lettuce. What put the cherry on top for me tonight was the rude customer service. "We dont have any Pico, pick something else sir" is not an appropriate response for me.

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