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Charleys Cheesesteaks

3.7
(279 reviews)

Business Details

3800 US Highway 98 North, Lakeland, FL
33809, United States
(863) 853-3720
https://order.charleys.com/menu/lakeland-square-mall/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
3800 US Highway 98 North, Lakeland, FL
33809, United States

Hours

Reviews

3.7
279 reviews
5 stars
159
4 stars
27
3 stars
16
2 stars
18
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or improperly prepared items.

Cleanliness Concerns

Several customers expressed concerns about unsanitary conditions in the restaurant, including food handling practices and cleanliness of the environment.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting friendly staff and enjoyable meals.
  • SS
    Shawn Sessions
    Jan 10, 2026
    1.0
    Watched 2 people return their food due to wrong food as I waited for my order to be taken . Should have known to leave. Tried to order food multiple times and the lady did not understand I wanted a simple combo with mozzarella sticks added on. She UNDER charged me then gave me back 2$ and then did not take the proper order. I gave up and Ended up just letting her give me what ever she understood I wanted to … sent my kid to get me a drink from chik fila as I was over the challenge of ordering. Got food it was silly small amount of meat I watched the cook ditch half my meat in the grease trap cause it stuck to the spatula . Mozzarella sticks were cold ….. just don’t do it .
  • AG
    Aleshia Golen
    Dec 12, 2025
    1.0
    I was about to order and all 3 employees were just standing at counter didnt ask if they could take my order just chatting away also another employee was eating a sandwich over the station where they make food and than talking and eating the sandwich while talking to employees I will no longer be eating at this location in the mall and will be telling others that is unsanitary . Hopefully manager was not one of employees. They need to be restrained on servesafe certification.
  • MC
    Melissa C
    Dec 7, 2025
    1.0
    Warming to everyone. When you order a combo the drinks do not come with it. Even thought they show on the picture. False representation. But when they ring you up the combo shows up on register with no drink. Basically ripping people off.
  • EN
    Ely Ann Nieto
    Oct 5, 2025
    1.0
    Ordered my food and waited about 20 mins only to go back and nothing has been made. Service was terrible… confusion to the max with the workers. If I could give 0 stars I would!
  • EB
    Ebony Brooks
    May 3, 2022
    5.0
    Best service I’ve ever had an amazing food quality

Frequently Asked Questions About Charleys Cheesesteaks

What are Charleys Cheesesteaks' regular operating hours?

Charleys Cheesesteaks is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Does Charleys Cheesesteaks offer delivery services?

No, Charleys Cheesesteaks does not offer delivery services as all delivery hours are marked closed.

Brand Certified Facts from Charleys Cheesesteaks

Charleys Cheesesteaks partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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