Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or improperly prepared items.
Cleanliness Concerns
Several customers expressed concerns about unsanitary conditions in the restaurant, including food handling practices and cleanliness of the environment.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting friendly staff and enjoyable meals.
SS
Shawn Sessions
Jan 10, 2026
1.0
Watched 2 people return their food due to wrong food as I waited for my order to be taken . Should have known to leave. Tried to order food multiple times and the lady did not understand I wanted a simple combo with mozzarella sticks added on. She UNDER charged me then gave me back 2$ and then did not take the proper order. I gave up and Ended up just letting her give me what ever she understood I wanted to … sent my kid to get me a drink from chik fila as I was over the challenge of ordering. Got food it was silly small amount of meat I watched the cook ditch half my meat in the grease trap cause it stuck to the spatula . Mozzarella sticks were cold ….. just don’t do it .
AG
Aleshia Golen
Dec 12, 2025
1.0
I was about to order and all 3 employees were just standing at counter didnt ask if they could take my order just chatting away also another employee was eating a sandwich over the station where they make food and than talking and eating the sandwich while talking to employees I will no longer be eating at this location in the mall and will be telling others that is unsanitary . Hopefully manager was not one of employees. They need to be restrained on servesafe certification.
MC
Melissa C
Dec 7, 2025
1.0
Warming to everyone. When you order a combo the drinks do not come with it. Even thought they show on the picture. False representation. But when they ring you up the combo shows up on register with no drink. Basically ripping people off.
EN
Ely Ann Nieto
Oct 5, 2025
1.0
Ordered my food and waited about 20 mins only to go back and nothing has been made.
Service was terrible… confusion to the max with the workers.
If I could give 0 stars I would!
EB
Ebony Brooks
May 3, 2022
5.0
Best service I’ve ever had an amazing food quality
Frequently Asked Questions About Charleys Cheesesteaks
What are Charleys Cheesesteaks' regular operating hours?
Charleys Cheesesteaks is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks does not offer delivery services as all delivery hours are marked closed.
Is there a drive-through option available at Charleys Cheesesteaks?
No, the drive-through is closed all week at Charleys Cheesesteaks.
Can I pick up orders directly from Charleys Cheesesteaks?
Pickup service is not available as pickup hours indicate the service is closed all days.
Does Charleys Cheesesteaks provide takeout options?
No, takeout services are currently not available since the takeout hours show the location is closed every day.
What payment methods does Charleys Cheesesteaks accept?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 3800 US Highway 98 North, Lakeland, FL 33809, in the Lakeland Square Mall area.
Are there any mobile phone stores near Charleys Cheesesteaks?
Yes, Cricket Wireless Authorized Retailer and T-Mobile for Business are nearby mobile phone stores where you can shop for phones and accessories before or after visiting Charleys Cheesesteaks.
What nearby food options are available around Charleys Cheesesteaks?
You can find Auntie Anne's Pretzels, Asian Chao, Cup Pasta, and Jerk Chicken Express nearby for a variety of dining choices in the Lakeland Square Mall area.
What entertainment or shopping options are close to Charleys Cheesesteaks?
Nearby attractions include Prize Planet Arcade Lakeland for entertainment; Journeys, Finish Line, JD Sports, Zumiez, and Tilly's for shoe and clothing shopping; and Yankee Candle and Zales for gifts and jewelry.
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